Director, Account Management

Fiserv

. Lead a team of Account Managers supporting strategic client relationships across Fiserv.

Posted 11/10/2026full-timeUnited StatesLead💰 $96,000 - $163,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in client services and account management within financial services, focusing on developing enterprise service models and enhancing client engagement. Proven ability to lead teams, resolve escalations, and utilize performance metrics to drive operational excellence.

Highest-signal resume keywords

Client Services ManagementTeam LeadershipFinancial Services ExperienceService Performance MetricsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementOperational BenchmarkingService Performance Data AnalysisEscalation ResolutionClient Engagement Strategies

Soft Skills

CoachingCross-Functional CoordinationRelationship Management

Tools & Technologies

Signature Product LinePremier Product LineDNA Product Line

Industry Keywords

Financial ServicesBanking TechnologyPayment ServicesClient Support Quality

About the role

Key responsibilities & impact

Lead a team of Account Managers supporting strategic client relationships across Fiserv.
Develop an enterprise service model that improves client engagement, service consistency and operational outcomes.
Strengthen client relationships by guiding account plans, escalation response and cross-functional coordination.
Coach Account Managers on relationship management practices that expand client engagement across stakeholder groups.
Assess service performance data to identify opportunities that improve efficiency, effectiveness and client outcomes.
Monitor key benchmarks and operational indicators to track service performance and client support quality.
Partner with internal teams across Fiserv to resolve client issues and align support plans with business priorities.
Support Signature, Premier or DNA product lines, where applicable.
Travel frequently (25%+).

Requirements

What you’ll need

10+ years of experience in client services, account management or implementation management for financial services clients.
10+ years of experience working in financial services, banking technology or payment services environments.
10+ years of experience managing and developing teams.
Experience resolving client escalations, prioritizing competing work and driving measurable service outcomes.
Experience using service performance metrics, operational benchmarks and client relationship data to guide decisions.
Ability to work outside of standard business hours as needed to support client escalations and business needs.
Bachelor’s degree in a related field or equivalent combination of education, related experience and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship are not eligible.
Frequent travel (25%+).

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.
Annual incentive opportunity, which may be delivered as a mix of cash bonus and equity awards for incentive-eligible associates.