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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in client services and account management within financial services, with a strong focus on developing teams and improving client engagement through strategic service models. Proficient in using service performance metrics and operational benchmarks to drive measurable outcomes and enhance client relationships.
Highest-signal resume keywords
10+ Years Experience In Client Services10+ Years Experience In Financial ServicesProject Management Professional CertificationExperience Managing And Developing TeamsExperience Supporting Signature, Premier Or DNA Product Lines
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Relationship ManagementService Performance MetricsOperational BenchmarksEscalation ManagementTeam DevelopmentStrategic PlanningData AnalysisProject ManagementFinancial Services KnowledgeBanking Technology Expertise
Soft Skills
CoachingCross-Functional CoordinationCommunicationProblem-SolvingLeadership
Certifications & Qualifications
Project Management Professional Certification
Industry Keywords
Financial ServicesBanking TechnologyPayment ServicesClient EngagementOperational OutcomesService ConsistencyStakeholder ManagementClient Support QualityBusiness PrioritiesTravel Requirements
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead a team of Account Managers supporting strategic client relationships across Fiserv.
- Develop an enterprise service model to improve client engagement, service consistency and operational outcomes.
- Strengthen client relationships by guiding account plans, escalation response and cross-functional coordination.
- Coach Account Managers on relationship management practices that expand client engagement across stakeholder groups.
- Assess service performance data to identify opportunities that improve efficiency, effectiveness and client outcomes.
- Monitor key benchmarks and operational indicators to track service performance and client support quality.
- Partner with internal Fiserv teams to resolve client issues and align support plans with business priorities.
- Work outside standard business hours as needed for client escalations and business needs.
- Travel 25% or more.
Requirements
What you’ll need- 10+ years of experience in client services, account management or implementation management for financial services clients.
- 10+ years of experience working in financial services, banking technology or payment services environments.
- Experience managing and developing teams.
- Experience resolving client escalations, prioritizing competing work and driving measurable service outcomes.
- Experience using service performance metrics, operational benchmarks and client relationship data to guide decisions.
- Ability to work outside of standard business hours as needed to support client escalations and business needs.
- Bachelor’s Degree and/or a related field or equivalent combination of education, related experience and/or military experience.
- Experience supporting Signature, Premier or DNA product lines.
- Project Management Professional certification or project management experience.
- Experience working with senior banking leaders and decision-makers.
- Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.
- Ability to travel 25% or more.
Benefits
Comp & perks- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
- Annual incentive opportunity, which may be delivered as a mix of cash bonus and equity awards, for incentive eligible associates.