Director, Direct Express Business Controls

Fiserv

. Lead first-line control activities for the Direct Express program across card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management .

Posted 10/12/2026full-timeAlpharetta • Wisconsin • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in business controls, risk management, and compliance, with a strong focus on control testing, risk assessments, and remediation actions. Proficient in applying internal control frameworks and communicating effectively with stakeholders regarding risks and control observations.

Highest-signal resume keywords

Risk ManagementControl TestingInternal Control FrameworksPayment Processing ConceptsRoot Cause Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Risk AssessmentControl Testing ProceduresControl Gap IdentificationDocumentation Quality ReviewAutomated Clearing HouseSettlement FlowsSarbanes-Oxley Act ControlsControl Matrices DevelopmentEvidence EvaluationRemediation Requirements Communication

Soft Skills

CommunicationFeedback ProvisionStakeholder Management

Industry Keywords

Business ControlsAuditComplianceFraud ManagementChange ManagementDirect Express ProgramControl MonitoringControl DesignIssue ManagementFBI Background Investigation

About the role

Key responsibilities & impact

Lead first-line control activities for the Direct Express program across card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management
Identify risks and controls across Direct Express program processes
Conduct periodic control monitoring and testing using documented procedures, evidence standards and assessment criteria
Review control testing performed by other team members and provide feedback on documentation quality
Escalate concerns related to control design or operating effectiveness testing timing and results
Support issue management by helping business owners complete root cause analyses and define remediation actions
Confirm sufficient remediation activities have been implemented
Track control testing progress, issue remediation status and stakeholder action items
Communicate risks, control observations and remediation progress to business owners and risk stakeholders

Requirements

What you’ll need

10+ years of experience in business controls, audit, risk management, compliance or a related control function
8+ years of experience performing risk and control assessments, including risk and control self-assessments, control testing and/or development of risk and control matrices
8+ years of experience documenting control test procedures, evaluating evidence, identifying control gaps and communicating remediation requirements to stakeholders
Experience with payment processing concepts, including Automated Clearing House file transmissions, settlement flows and transaction processing controls
Experience applying internal control frameworks, including Committee of Sponsoring Organizations internal control framework, Sarbanes-Oxley Act controls or similar control standards
Ability to complete additional security review requirements necessary to support the Direct Express program and provide evidence of U.S. citizenship or lawful non-permanent resident status
Bachelor’s degree or higher in accounting, finance, risk management, a related field or equivalent combination of education and related experience
Valid and unrestricted U.S. work authorization required
Temporary visa holders and candidates requiring sponsorship, now or in the future, will not be considered
Documentation verifying U.S. citizenship or lawful permanent resident status required
Successful completion of an FBI fingerprint-based background investigation required

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodation available for applicants with disabilities
Full-time employment