Director, Information Technology

Fiserv

. Lead and develop teams responsible for manufacturing processing tools and platforms .

Posted 10/13/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading technology teams and managing application portfolios within manufacturing environments, focusing on strategy, delivery, and continuous improvement. Proficient in leveraging metrics and insights to enhance operational efficiency and drive scalable technology solutions.

Highest-signal resume keywords

Technology LeadershipApplication DeliveryERP SystemsManufacturing ProcessingOperational Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application Lifecycle ManagementProcess AutomationWorkflow ManagementInventory ControlChange ManagementData ReportingOperational InsightsApplication ModernizationSystems IntegrationIncident Management

Soft Skills

LeadershipCommunicationOrganizational Skills

Tools & Technologies

Oracle RACManufacturing Planning ToolsProduction Monitoring ToolsAutomation SystemsHigh-Volume Operational Platforms

Industry Keywords

Manufacturing SystemsProduction OperationsTransaction-Intensive EnvironmentsOperational ControlsResiliency Planning

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Lead and develop teams responsible for manufacturing processing tools and platforms
Own the strategy, roadmap, and performance of applications supporting manufacturing operations
Partner with manufacturing operations leaders to identify technology improvements
Ensure manufacturing processing systems are reliable, scalable, secure, and well-supported
Drive application enhancements, process automation, and workflow improvements
Prioritize enhancements, defects, support needs, and modernization efforts
Translate business needs into priorities, delivery plans, and sustainable solutions
Oversee design, development, implementation, support, and continuous improvement of manufacturing processing applications
Establish and monitor KPIs for application stability, operational efficiency, processing accuracy, inventory integrity, planning effectiveness, and team execution
Partner with engineering, infrastructure, information security, ERP, and business teams
Support incident response, issue escalation, root cause analysis, and recovery planning
Use data, reporting, and operational insights to inform decisions and capacity planning
Build stakeholder relationships across facilities and corporate functions

Requirements

What you’ll need

8+ years of experience in technology leadership, application delivery, manufacturing systems, operations technology, or related roles
Experience leading and developing teams responsible for business-critical applications in a manufacturing, production, operations, or similarly high-availability environment
Experience owning application portfolios and driving strategy, delivery, support, and continuous improvement for operationally critical systems
Ability to partner with operations leaders and translate business needs into scalable technology solutions
Experience with ERP, manufacturing planning, scheduling, workflow management, inventory control, reporting, operational planning, or automation systems
Understanding of application lifecycle management, production support, issue resolution, and change management
Experience with enterprise technologies and platforms supporting high-volume operational processing
Excellent leadership, communication, and organizational skills
Ability to use metrics and insights to drive decisions and measurable business outcomes
Experience with manufacturing processing, production operations, print/mail, or transaction-intensive operational environments
Experience with ERP platforms, manufacturing systems, and integrated operational technologies
Familiarity with Oracle RAC, database technologies, and highly available environments
Familiarity with workflow automation, production monitoring, reporting, capacity planning, and manufacturing planning tools
Experience with application modernization, platform simplification, or legacy-system transformation
Knowledge of systems integration across manufacturing, ERP, inventory, enterprise, and reporting platforms
Understanding of operational controls, resiliency planning, and incident management best practices

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodation available for applicants with disabilities
Protection against discrimination based on legally protected categories