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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and facilitating training programs for sales professionals in the restaurant technology sector, with a strong focus on aligning training with business objectives and evaluating program effectiveness. Proficient in developing engaging learning materials and utilizing learning management systems to enhance sales readiness.
Highest-signal resume keywords
Learning And DevelopmentSales EnablementRestaurant TechnologyFacilitator CertificationClover Point-Of-Sale
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DevelopmentFacilitating TrainingDigital Content CreationSales Certification ProgramsLearning Management SystemsPerformance Metrics EvaluationConsultative Selling MethodsCurriculum DevelopmentRestaurant WorkflowsCustomer Needs Analysis
Soft Skills
CollaborationCommunicationStakeholder EngagementFeedback EvaluationAdaptability
Tools & Technologies
Clover RestaurantSales Enablement PlatformsVirtual Learning ToolsAudio Equipment
Certifications & Qualifications
Facilitation CertificationBachelor’s Degree
Industry Keywords
Restaurant OperationsPoint-Of-Sale SystemsHospitalityMerchant ServicesPaymentsOnline OrderingDeliveryInventory ManagementEmployee ManagementPayment Workflows
About the role
Key responsibilities & impact- Design onboarding and continuing education programs focused on restaurant operations, industry trends and solution-based selling
- Facilitate instructor-led and virtual learning sessions for sales professionals supporting restaurant owners and operators
- Develop training content explaining restaurant workflows, customer needs, competitive trends and Clover from Fiserv capabilities
- Partner with Product Management, Sales Enablement and Restaurant Solutions teams to update curriculum based on product releases and market insights
- Collaborate with Instructional Designers to create digital learning content, facilitator guides, simulations and knowledge checks
- Apply restaurant scenarios, customer use cases and consultative selling methods to improve sales readiness
- Evaluate program effectiveness using learner feedback, performance metrics and stakeholder input, then recommend content improvements
- Work with Sales Leadership, Product Management, Restaurant Solutions, Sales Enablement and subject matter experts to align training with business priorities
- Help sales professionals position Clover from Fiserv and related restaurant solutions to address operational needs
Requirements
What you’ll need- 6+ years of experience in learning and development, training, sales enablement or a related function
- 2+ years of experience in restaurant technology, point-of-sale systems, hospitality, merchant services, payments or a related industry
- 6+ years of experience facilitating training for sales, client-facing or operational teams using instructor-led, virtual or blended learning formats
- 6+ years of experience developing learning materials, including facilitator guides, presentations, digital content, simulations or assessments
- 4+ years of experience partnering with business stakeholders to align training programs with measurable business objectives
- 4+ years of experience using learning management systems or sales enablement platforms to deliver, track or evaluate training
- Bachelor’s degree or higher in Business Management, Marketing, Hospitality Management, Education, Human Resources or a related field, or equivalent combination of education, related experience and/or military experience
- Experience with Clover Restaurant or other restaurant point-of-sale and payment solutions
- Knowledge of restaurant operations, including front-of-house, back-of-house, online ordering, delivery, inventory management, employee management and payment workflows
- Experience developing sales certification programs or competency frameworks
- Formal facilitation certification from an accredited training organization
- Ability to work onsite Monday through Friday
- Ability to use a computer and audio equipment
- Willingness to travel up to 50%
Benefits
Comp & perks- Travel opportunity of up to 50%
- In-person office experience and collaboration
- Equal Opportunity Employer
- Reasonable accommodation support for applicants with disabilities