Professional Services Training Manager

Fiserv

. Develop training modalities for technically complex products, solutions, workflows, and client use cases .

Posted 10/5/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $58,000 - $97,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and training delivery, with a strong focus on creating engaging curriculum and evaluating training effectiveness. Proficient in using digital tools for visual design and workflow mapping to enhance learning experiences for diverse audiences.

Highest-signal resume keywords

Instructional DesignCurriculum DevelopmentTraining DeliveryLearner Feedback AnalysisVisual Design Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignCurriculum DevelopmentTraining DeliveryLearner Feedback AnalysisVisual DesignWorkflow MappingDigital Learning Content CreationClient EducationTeachingAdult Learning Methods

Soft Skills

CommunicationPresentation SkillsCollaborationEngagementAdaptability

Tools & Technologies

LucidchartAdobe PhotoshopMicrosoft VisioDraw.ioSmartsheetVirtual Training PlatformsAudio Equipment

Certifications & Qualifications

Teaching CertificationFormal Training in Adult Learning Methods

Industry Keywords

Point-of-SalePaymentsHospitalityConcessionsVenue OperationsSports and Entertainment

About the role

Key responsibilities & impact

Develop training modalities for technically complex products, solutions, workflows, and client use cases
Create curriculum for a large and varied user base
Design and deliver remote and in-person training for client concessions and administrative teams
Evaluate training programs and recommend improvements to engagement, learning, and retention
Maintain accurate and relevant training materials aligned with product changes
Analyze training data, learner feedback, and operational changes to identify improvement opportunities
Partner with project managers to fulfill training commitments documented in Statements of Work
Deliver training programs for products and solutions used by sports and entertainment and restaurant clients

Requirements

What you’ll need

3+ years of experience in instructional design, training delivery, teaching, client education, or learning and development
3+ years of experience creating curriculum, facilitator guides, learner materials, or digital learning content for varied audiences
3+ years of experience delivering training to groups using virtual platforms, classroom settings, or client-facing presentation formats
3+ years of experience analyzing learner feedback, training outcomes, or operational data to improve learning programs
3+ years of experience using visual design, workflow mapping, or documentation tools to explain complex processes
Bachelor's degree or higher in education, instructional design, communications, liberal arts, business, technology, or equivalent combination of education, related experience and/or military experience
Teaching certification or formal training in adult learning methods preferred
Experience with point-of-sale, payments, hospitality, concessions, venue operations, or sports and entertainment clients preferred
Experience with Lucidchart, Adobe Photoshop, Microsoft Visio, Draw.io, Smartsheet, or similar digital tools preferred
Experience presenting to large groups preferred
Ability to use a computer and audio equipment
Regular travel availability of 25%
Must currently possess valid and unrestricted U.S. work authorization
Candidates requiring sponsorship now or in the future will not be considered

Benefits

Comp & perks

Fuel Your Life program supporting physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof peer-recognition rewards program
Eight Employee Resource Groups
Professional growth, training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
401(k) match
Discounted shares through the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental and military leave