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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on operational relationship management and compliance. Capable of influencing cross-functional teams and managing complex issues while ensuring quality delivery of products and services.
Highest-signal resume keywords
Customer Service ExperienceProject Management ExperienceEnterprise Problem PreventionIndependent Decision-MakingCompliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship ManagementJudgmentCommunication
Industry Keywords
Quality DeliveryOperational RelationshipsIncident ResponseProcess ImprovementSystem AuditsLegal Obligations
About the role
Key responsibilities & impact- Ensure quality delivery and maintenance support of all products and services for the assigned client
- Manage and develop operational relationships with the client
- Develop and manage operational and technical relationships through in-person visits and phone calls
- Understand the client’s environment to maximize utilization of Fiserv’s solutions
- Provide reporting on accomplishments and in-process activities
- Influence and work cross-functionally on incident response, process improvement, and standard operating procedures
- Maintain compliance with system audits and client profile updates
- Perform administrative duties to meet legal and contractual obligations
Requirements
What you’ll need- High School Diploma or equivalent experience
- 3+ years’ experience in customer service
- Ability to travel up to 20%
- Bachelor’s degree (preferred)
- Project Management experience (preferred)
- Enterprise problem prevention and resolution experience (preferred)
- Ability to make independent decisions, exercising good judgment and managing complex issues (preferred)
- Must apply using legal name
- Must complete the step-by-step profile and attach a resume
Benefits
Comp & perks- Ability to travel up to 20%
- Equal opportunity employment
- Reasonable accommodation support for applicants with disabilities