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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage operational relationships effectively. Proficient in project management and compliance with legal and contractual obligations.
Highest-signal resume keywords
Customer Service ExperienceProject Management ExperienceEnterprise Problem PreventionOperational Relationship ManagementCompliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementOperational Procedures DevelopmentIncident ResponseProcess ImprovementReporting
Soft Skills
Independent Decision-MakingGood JudgmentComplex Issue Management
Industry Keywords
Client Relationship ManagementSystem AuditsBusiness Goals UnderstandingIndustry Trends Awareness
About the role
Key responsibilities & impact- Ensure quality delivery and maintenance support of all products and services for the assigned client
- Manage and develop operational relationships for the client
- Maintain an in-depth understanding of the client’s business, goals, strategies and industry trends
- Develop and manage operational and technical relationships through in-person visits and phone calls
- Carry out the account plan
- Understand the client’s environment to ensure full utilization of Fiserv’s solutions
- Provide reporting on accomplishments and in-process activities
- Influence and work cross-functionally on critical initiatives, including incident response and process improvement
- Develop and maintain standard operating procedures
- Maintain compliance with system audits and client profile updates
- Perform administrative duties to ensure legal and contractual obligations are met
Requirements
What you’ll need- High School Diploma or equivalent experience
- 3+ years’ experience in customer service
- Ability to travel up to 20%
- Bachelor’s degree (preferred)
- Project Management experience (preferred)
- Enterprise problem prevention and resolution experience (preferred)
- Ability to make independent decisions, exercising good judgment and managing complex issues (preferred)
- Must be able to work in an eligible location; this role is not eligible in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington
Benefits
Comp & perks- Ability to travel up to 20%
- Equal opportunity employment
- Reasonable accommodation during the application and hiring process