Senior Account Manager

Fiserv

. Ensure quality delivery and maintenance support of all products and services for the assigned client .

Posted 10/8/2026full-timeBoston • Massachusetts • United StatesSenior💰 $54,500 - $116,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on operational relationship management and compliance. Capable of influencing cross-functional teams and managing complex issues while ensuring quality delivery of products and services.

Highest-signal resume keywords

Customer Service ExperienceProject Management ExperienceEnterprise Problem PreventionIndependent Decision-MakingOperational Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

High School DiplomaBachelor's Degree (Preferred)

Industry Keywords

Quality DeliveryMaintenance SupportClient Environment UtilizationIncident ResponseProcess ImprovementStandard Operating ProceduresSystem AuditsClient Profile Updates

About the role

Key responsibilities & impact

Ensure quality delivery and maintenance support of all products and services for the assigned client
Manage and develop operational relationships with the client
Develop and manage operational and technical relationships through in-person visits and phone calls
Understand the client’s environment to maximize utilization of Fiserv’s solutions
Provide reporting on accomplishments and in-process activities
Influence and work cross-functionally on incident response, process improvement, and standard operating procedures
Maintain compliance with system audits, client profile updates, and administrative duties

Requirements

What you’ll need

High School Diploma or equivalent experience
3+ years’ experience in customer service
Ability to travel up to 20%
Bachelor’s degree (preferred)
Project Management experience (preferred)
Enterprise problem prevention and resolution experience (preferred)
Ability to make independent decisions, exercising good judgment and managing complex issues (preferred)

Benefits

Comp & perks

Commission eligibility for commission-eligible employees pursuant to the applicable Fiserv Sales Compensation Plan