Senior Account Manager

Fiserv

. Develop and manage operational and technical client relationships through in-person visits and phone calls .

Posted 10/8/2026full-timeCharlotte • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management skills, with a focus on operational and technical support. Proficient in compliance, reporting, and process improvement initiatives to enhance client satisfaction and service delivery.

Highest-signal resume keywords

Client Relationship ManagementCustomer Service ExperienceProcess Improvement InitiativesStandard Operating Procedures DevelopmentCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Industry Keywords

Operational ManagementTechnical SupportClient Account PlanIncident ResponseSystem AuditsLegal ObligationsContractual ObligationsReportingUtilization of Fiserv SolutionsAdministrative Duties

About the role

Key responsibilities & impact

Develop and manage operational and technical client relationships through in-person visits and phone calls
Carry out the client account plan
Understand the client’s environment and maximize utilization of Fiserv solutions
Provide reporting on accomplishments and in-process activities
Influence and work cross-functionally on incident response and process improvement initiatives
Develop and maintain standard operating procedures
Maintain compliance with system audits and client profile updates
Perform administrative duties supporting legal and contractual obligations

Requirements

What you’ll need

High School Diploma or equivalent experience
3+ years’ experience in customer service
Ability to travel up to 20%
Ability to work in North Carolina; this role is not eligible in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington

Benefits

Comp & perks

Ability to travel up to 20%
Equal opportunity employment
Reasonable accommodation support for applicants with disabilities