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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage operational and technical relationships effectively. Proficient in project management, compliance, and problem resolution within a client-focused environment.
Highest-signal resume keywords
Customer Service ExperienceProject Management ExperienceEnterprise Problem PreventionIndependent Decision-MakingCompliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Good JudgmentComplex Issue Management
Industry Keywords
Standard Operating ProceduresIncident ResponseProcess ImprovementSystem AuditsClient Profile Updates
About the role
Key responsibilities & impact- Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out the account plan
- Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit
- Provide various levels of reporting on accomplishments and in-process activities
- Influence and work cross-functionally on critical initiatives, including incident response and process improvement
- Develop and maintain standard operating procedures
- Maintain compliance with system audits and client profile updates
- Perform administrative duties to ensure Fiserv meets legal and contractual obligations
Requirements
What you’ll need- High School Diploma or equivalent experience
- 3+ years’ experience in customer service
- Ability to travel up to 20%
- Bachelor’s degree (preferred)
- Project Management experience (preferred)
- Enterprise problem prevention and resolution experience (preferred)
- Ability to make independent decisions, exercising good judgment and managing complex issues (preferred)
Benefits
Comp & perks- Ability to travel up to 20%
- Equal Opportunity Employer commitment
- Reasonable accommodation during the application and hiring process
