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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on managing operational relationships and ensuring compliance with legal and contractual obligations. Capable of influencing cross-functional teams and providing effective reporting on client activities.
Highest-signal resume keywords
Customer Service ExperienceProject Management ExperienceEnterprise Problem PreventionIndependent Decision-MakingClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Relationship ManagementReportingProcess ImprovementIncident ResponseSystem Audits
Soft Skills
Good JudgmentComplex Issue Management
Industry Keywords
ComplianceClient Profile UpdatesHigh School DiplomaBachelor's DegreeTravel
About the role
Key responsibilities & impact- Ensure quality delivery and maintenance support of all products and services for assigned clients
- Manage and develop operational relationships with clients
- Develop and manage operational and technical relationships through in-person visits and phone calls
- Understand clients’ environments to maximize utilization of Fiserv solutions
- Provide reporting on accomplishments and in-process activities
- Influence and work cross-functionally on incident response, process improvement, and standard operating procedures
- Maintain compliance with system audits and client profile updates
- Perform administrative duties to meet legal and contractual obligations
Requirements
What you’ll need- High School Diploma or equivalent experience
- 3+ years’ experience in customer service
- Ability to travel up to 20%
- Bachelor’s degree (preferred)
- Project Management experience (preferred)
- Enterprise problem prevention and resolution experience (preferred)
- Ability to make independent decisions, exercising good judgment and managing complex issues (preferred)
- Must apply using legal name
- Must complete the step-by-step profile and attach a resume
Benefits
Comp & perks- Ability to travel up to 20%
- Equal Opportunity Employer
- Reasonable accommodation available during the application and hiring process