Senior Account Manager

Fiserv

. Ensure quality delivery and maintenance support of all products and services to the assigned client .

Posted 10/27/2026full-timeNashville • Tennessee • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on relationship management and operational support. Capable of ensuring compliance with legal and contractual obligations while effectively managing client interactions and reporting.

Highest-signal resume keywords

Customer Service ExperienceProject Management ExperienceEnterprise Problem PreventionIndependent Decision-MakingOperational Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good JudgmentComplex Issue Management

Industry Keywords

Client Environment UnderstandingComplianceIncident ResponseProcess ImprovementStandard Operating Procedures

About the role

Key responsibilities & impact

Ensure quality delivery and maintenance support of all products and services to the assigned client
Manage and develop operational relationships for the client
Develop and manage operational and technical relationships through in-person visits and phone calls to carry out the account plan
Understand the client’s environment to ensure full utilization of Fiserv’s solutions
Provide reporting on accomplishments and in-process activities
Work cross-functionally on incident response, process improvement, and standard operating procedures
Maintain compliance with system audits and client profile updates
Perform administrative duties to ensure legal and contractual obligations are met

Requirements

What you’ll need

High School Diploma or equivalent experience
3+ years’ experience in customer service
Ability to travel up to 20%
In-depth understanding of the client’s business, goals, strategies, industry trends and directions
Bachelor’s degree (preferred)
Project Management experience (preferred)
Enterprise problem prevention and resolution experience (preferred)
Ability to make independent decisions, exercise good judgment, and manage complex issues (preferred)

Benefits

Comp & perks

Ability to work remotely as indicated by the employer-selected location field
Equal Opportunity Employer
Reasonable accommodation available for applicants with disabilities