Senior Account Manager

Fiserv

. Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out the account plan .

Posted 10/8/2026full-timePalm Beach • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage operational relationships effectively. Proficient in project management and compliance with legal and contractual obligations.

Highest-signal resume keywords

Customer Service ExperienceProject Management ExperienceEnterprise Problem PreventionIndependent Decision-MakingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ReportingProcess ImprovementStandard Operating ProceduresIncident ResponseOperational Relationship Management

Soft Skills

Good JudgmentComplex Issue Management

Industry Keywords

Client Profile UpdatesSystem AuditsComplianceClient Environment UnderstandingIndustry Trends

About the role

Key responsibilities & impact

Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out the account plan
Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit
Provide various levels of reporting on accomplishments and in-process activities
Influence and work cross-functionally on critical initiatives, including incident response, process improvement, and developing/maintaining standard operating procedures
Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations
Ensure quality delivery and maintenance support of all products and services to the assigned client
Manage and develop operational relationships for the client
Develop an in-depth understanding of the client’s business, goals, strategies, industry trends, and directions

Requirements

What you’ll need

High School Diploma or equivalent experience
3+ years’ experience in customer service
Ability to travel up to 20%
Bachelor’s degree (preferred)
Project Management experience (preferred)
Enterprise problem prevention and resolution experience (preferred)
Ability to make independent decisions, exercising good judgment and managing complex issues (preferred)
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

Benefits

Comp & perks

Ability to travel up to 20%
Equal Opportunity Employer protections
Reasonable accommodation for applicants with disabilities