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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management and operational support capabilities, ensuring quality delivery of services while maintaining compliance with legal and contractual obligations. Proficient in project management and enterprise problem resolution to enhance client satisfaction and operational efficiency.
Highest-signal resume keywords
Client Relationship ManagementProject ManagementCustomer Service ExperienceProblem Prevention and ResolutionCompliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementCustomer ServiceProblem ResolutionOperational SupportAccount Planning
Soft Skills
Independent Decision-MakingGood JudgmentCommunication
Tools & Technologies
Fiserv Solutions
Industry Keywords
ComplianceSystem AuditsClient Profile UpdatesOperational RelationshipsIndustry Trends
About the role
Key responsibilities & impact- Ensure quality delivery and maintenance support of all products and services for assigned clients
- Manage and develop operational relationships with clients
- Understand clients’ businesses, goals, strategies, industry trends and directions
- Develop and manage operational and technical relationships through in-person visits and phone calls
- Carry out account plans
- Ensure full utilization of Fiserv solutions for maximum client benefit
- Provide reporting on accomplishments and in-process activities
- Influence and work cross-functionally on incident response, process improvement, and standard operating procedures
- Maintain compliance with system audits and client profile updates
- Complete administrative duties to meet legal and contractual obligations
Requirements
What you’ll need- High School Diploma or equivalent experience
- 3+ years’ experience in customer service
- Ability to travel up to 20%
- Bachelor’s degree (preferred)
- Project Management experience (preferred)
- Enterprise problem prevention and resolution experience (preferred)
- Ability to make independent decisions, exercising good judgment and managing complex issues (preferred)
- Must not be located in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington
Benefits
Comp & perks- Ability to travel up to 20%
- Equal Opportunity Employer
- Reasonable accommodation available for applicants with disabilities