Senior Account Manager

Fiserv

. Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out the account plan .

Posted 10/8/2026full-timeAustin • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational and technical relationship management skills, ensuring compliance with legal and contractual obligations while delivering quality support and services. Proficient in project management and enterprise problem resolution, with a focus on process improvement and client satisfaction.

Highest-signal resume keywords

Customer Service ExperienceProject Management ExperienceOperational Relationship ManagementProblem Prevention and ResolutionCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Standard Operating ProceduresReporting and AnalyticsIncident ResponseProcess ImprovementAdministrative Duties

Soft Skills

Independent Decision-MakingJudgment SkillsCross-Functional Collaboration

Industry Keywords

Client Profile UpdatesSystem AuditsAccount Plan ExecutionQuality DeliveryLegal Obligations

About the role

Key responsibilities & impact

Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out the account plan
Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit
Provide various levels of reporting on accomplishments and in-process activities
Influence and work cross-functionally on critical initiatives, including incident response and process improvement
Develop and maintain standard operating procedures
Maintain compliance with system audits and client profile updates
Perform administrative duties to ensure Fiserv meets legal and contractual obligations
Manage and develop operational relationships for assigned clients
Ensure quality delivery and maintenance support of products and services

Requirements

What you’ll need

High School Diploma or equivalent experience
3+ years’ experience in customer service
Ability to travel up to 20%
Bachelor’s degree (preferred)
Project Management experience (preferred)
Enterprise problem prevention and resolution experience (preferred)
Ability to make independent decisions, exercising good judgment and managing complex issues (preferred)

Benefits

Comp & perks

Ability to travel up to 20%
Equal Opportunity Employer commitment
Reasonable accommodation available during the application and hiring process