Senior Client Tech Support Associate

Fiserv

. Provide first-level technical support to clients by responding to inquiries and resolving client issues in a timely manner .

Posted 9/16/2026full-timeRemote • Arizona • United StatesSenior💰 $37,400 - $50,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and troubleshooting for hardware, software, and payment processing systems, ensuring client satisfaction through effective communication and problem resolution. Proficient in utilizing ticketing and customer relationship management tools to document and track client interactions.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsCustomer Relationship Management ToolsPayment Processing KnowledgeFinancial Services Industry Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingCase DocumentationPayment ProcessingPoint-Of-Sale SystemsNetwork ConnectivityWeb ApplicationsDiagnostic StepsDevice SetupPeripheral Pairing

Soft Skills

Client CommunicationCollaborationProblem SolvingClear Explanation

Tools & Technologies

Ticketing SystemsRemote Support ToolsKnowledge Management ToolsCustomer Relationship Management Software

Industry Keywords

Financial ServicesMerchant-Facing TechnologyEMVCard-Present TransactionsRetail SupportHospitality Support

About the role

Key responsibilities & impact

Provide first-level technical support to clients by responding to inquiries and resolving client issues in a timely manner
Troubleshoot and diagnose technical problems, providing effective solutions to ensure client satisfaction
Document and track client interactions and resolutions in designated systems
Collaborate with cross-functional teams to escalate and resolve complex technical issues
Explain complex technical concepts in simple, clear language appropriate to clients
Monitor, measure, and optimize utilization of application, hardware, software, and telecommunications components to meet client needs
Help merchants and employees with account access, password resets, reports and transactions, website navigation, online ordering, payment processing issues, setup and configuration, and troubleshooting errors
Help users integrate and get the most out of Fiserv's digital products

Requirements

What you’ll need

2+ years of experience supporting customers in a high-volume, metrics-driven technical support environment involving hardware, software, web applications, or network connectivity
2+ years of experience troubleshooting technical issues using diagnostic steps, case documentation, and customer communication across multiple support interactions
Experience using ticketing, customer relationship management, remote support, or knowledge management tools to document issues and resolutions
Any combination of educational background, related experience, and/or military experience
Experience in the financial services industry
Experience troubleshooting point-of-sale systems, payment devices, peripherals, or merchant-facing technology in a support, retail, hospitality, or service environment
Experience troubleshooting payment processing, Europay, Mastercard, and Visa (EMV), or card-present transaction issues
Experience supporting small business merchants with device setup, peripheral pairing, or connectivity troubleshooting

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodation during the application and hiring process