Senior Director, Relationship Management

Fiserv

. Lead, coach, and develop Relationship Managers responsible for DNA core client portfolios .

Posted 9/23/2026full-timeRemote • United StatesSenior💰 $114,900 - $244,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in relationship management and strategic client leadership within financial services, focusing on revenue growth, portfolio management, and executive-level relationship building. Proficient in analyzing business performance and developing strategic growth plans while leading and developing high-performing teams.

Highest-signal resume keywords

Relationship ManagementStrategic Client LeadershipContract NegotiationTeam DevelopmentFinancial Services Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio ManagementRevenue Growth StrategiesBusiness Performance AnalysisClient Health MetricsSuccession Planning

Soft Skills

LeadershipCoachingInfluencing Senior Decision MakersCross-Functional CollaborationClient Relationship Building

Tools & Technologies

SalesforceCustomer Relationship Management Platforms

Industry Keywords

Financial ServicesFinancial TechnologyDigital BankingPaymentsCore Processing

About the role

Key responsibilities & impact

Lead, coach, and develop Relationship Managers responsible for DNA core client portfolios
Establish portfolio strategies to improve client health, satisfaction, retention, and revenue growth across assigned DNA core client markets
Build executive-level client relationships and serve as a strategic advisor on business priorities, transformation initiatives, service performance, and long-term growth opportunities
Partner with Sales, Product, Operations, Solution Consulting, and Client Delivery leaders to align client needs with enterprise solutions, delivery commitments, and business objectives
Oversee complex contract negotiations, renewals, and commercial discussions for high-value or strategically significant DNA core client relationships
Analyze portfolio performance, client satisfaction trends, client health indicators, and financial metrics to identify risks, opportunities, and action plans
Lead workforce planning, succession planning, performance management, and talent development initiatives
Travel frequently, 50% or more

Requirements

What you’ll need

12+ years of experience in relationship management, account management, sales, banking, financial services, or financial technology with responsibility for strategic client leadership, revenue growth, and portfolio management
8+ years of experience managing and developing teams, including performance management, succession planning, talent development, and organizational leadership
Experience managing executive-level relationships within financial institutions or related industries and influencing senior decision makers
Experience leading complex contract negotiations, renewal strategies, and commercial discussions for large or strategically important client relationships
Experience leading cross-functional initiatives involving sales, product management, operations, implementation, and executive stakeholders
Ability to analyze business performance, identify market opportunities, and develop strategic growth plans using portfolio, client health, and financial metrics
Bachelor’s degree or higher in Business Administration, Finance, Management, or a related field, or equivalent combination of education, related experience and/or military experience
Experience leading relationship management organizations in financial services or financial technology
Experience managing large, complex client portfolios with significant revenue responsibility
Knowledge of financial institution operations, digital banking, payments, core processing, and financial technology solutions
Experience using Salesforce or other enterprise customer relationship management platforms
Frequent travel of 50% or more
Valid and unrestricted U.S. work authorization; candidates requiring current or future sponsorship will not be considered

Benefits

Comp & perks

Fuel Your Life program supporting physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program with points redeemable for rewards
Eight Employee Resource Groups
Professional growth through training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning including 401k match
Discounted shares through the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental and military leave
Commission eligibility pursuant to the applicable Fiserv Sales Compensation Plan for commission-eligible employees