Senior End User Engineer

Fiserv

. Provide technical support to end users by phone, email, or in person .

Posted 11/6/2026full-timeUnited StatesSenior💰 $110,000 - $186,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in engineering and managing Windows Operating Systems, alongside proficiency in scripting for automation and systems management. Capable of providing technical support, managing endpoint security, and ensuring compliance through tools like SCCM and Intune.

Highest-signal resume keywords

Windows Operating Systems EngineeringPowerShell ScriptingMicrosoft Intune ManagementSCCM ConfigurationMobile Device Management (MDM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows 10 EngineeringWindows 11 EngineeringScripting with BashSoftware PackagingAutomated Workstation Build MethodologiesNetwork Security KnowledgeTCP/IP UnderstandingFirewall PoliciesApplication ManagementIT Security Best Practices

Soft Skills

Strong Communication SkillsCollaboration SkillsCross-Functional Team Experience

Tools & Technologies

SCCMIntuneJAMFServiceNowActive DirectoryMS 365

Certifications & Qualifications

ITIL v4 Certification

Industry Keywords

Endpoint SecurityDevice ConfigurationService Ticket ResolutionProcess ImprovementAutomation

Tech Stack

Tools & technologies

CloudJamfServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide technical support to end users by phone, email, or in person
Troubleshoot and resolve hardware, software, and service-ticket issues
Install, configure, maintain, and secure Windows operating systems, including updates and patches
Manage device configuration, endpoint security, and user access controls
Deploy, manage, and update end-user software applications
Configure and manage SCCM, Intune, and JAMF for provisioning, compliance, and application delivery
Train and guide end users on technology best practices and features
Document technical issues, solutions, and troubleshooting steps for the knowledge base
Develop custom reports in SCCM and Intune, including configurations, processes, and procedures
Identify opportunities for process improvement and automation using scripting tools
Participate in rotational on-call coverage during non-standard and/or overnight hours

Requirements

What you’ll need

6+ years of hands-on experience engineering Windows operating systems (10, 11) and related technologies
4+ years of scripting experience with PowerShell and Bash for automation and systems management
4+ years of experience with Microsoft Intune, SCCM, Active Directory, and MS 365
4+ years of experience engineering with Mobile Device Management (MDM) tools and infrastructure
4+ years of experience with software packaging, deployment systems, and automated workstation build methodologies
Bachelor's degree in a related field or equivalent combination of education, military, and work experience
ITIL v4 certification and ServiceNow experience preferred
Strong technical knowledge across network, security, servers, and cloud domains
Proficient understanding of ports and protocols, TCP/IP, and firewall policies and designs
Familiarity with IT security and compliance best practices, network infrastructure, security protocols, and application management
Strong communication and collaboration skills, with experience working in cross-functional agile teams
Ability to participate in rotational on-call coverage during non-standard and/or overnight hours
Ability to use a computer and audio equipment

Benefits

Comp & perks

Annual incentive opportunity for eligible associates, delivered as a mix of cash bonus and equity awards at the Company's discretion
Reasonable accommodation support for applicants with disabilities