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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, strategic planning, and operational leadership to drive successful outcomes. Proven ability to develop and implement effective strategies while building trusted partnerships with stakeholders.
Highest-signal resume keywords
Client Relationship ManagementStrategic PlanningOperational LeadershipProcess ImprovementTeam Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client SegmentationRevenue Stream IdentificationDocumentation VerificationProject ManagementIncident ResponseStandard Operating Procedures Development
Soft Skills
Cross-Functional LeadershipConsultationCommunication
Industry Keywords
BusinessMarketingTechnologyClient StakeholdersExecutive Sponsors
About the role
Key responsibilities & impact- Lead a team acting as an extension of the client's business while representing Fiserv
- Own a client segment's strategic and operational outcomes
- Provide consultation and cross-functional leadership to Fiserv support teams
- Manage the overall day-to-day client relationship
- Develop strategies, processes, and people to effectively manage the client segment
- Build trusted partner relationships with client stakeholders and executive sponsors
- Lead and develop the Partner Management team
- Drive strategic and operational client outcomes through consultation and leadership
- Develop and implement effective strategies and processes for client-segment management
Requirements
What you’ll need- 6+ years experience building productive and profitable working relationships with clients
- 4+ years experience ensuring the timely and successful delivery of solutions according to client needs and objectives
- Ability to identify new revenue streams, including product and professional services
- Valid and unrestricted U.S. work authorization required
- Temporary visas including F-1 (OPT, CPT, STEM), H-1B, H-2, and TN are not accepted
- Candidates requiring sponsorship now or in the future will not be considered
- Bachelor's degree in business, marketing, technology or a related field, or an equivalent combination of education, work and/or military experience
- Experience verifying accurate and up-to-date documentation of client architecture and processing environment, product matrix, and custom processes
- Experience facilitating client communication and delivery for association releases, regulatory changes, product/platform upgrades, fee revisions, and system enhancements
- Ability to lead critical initiatives including external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures
Benefits
Comp & perks- Annual incentive opportunity, which may be delivered as a mix of cash bonus and equity awards for incentive-eligible associates
- Reasonable accommodation support during the application and hiring process