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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management within the information technology and sales support sectors, with a strong focus on stakeholder communication, risk assessment, and cross-functional collaboration. Proficient in developing project plans, budgets, and lifecycle documentation while ensuring alignment with business objectives.
Highest-signal resume keywords
Project ManagementStakeholder CommunicationSalesforce ExperienceRisk AssessmentCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningBudget DevelopmentStatus ReportingRisk Register ManagementRequirements GatheringEstimation SessionsLifecycle DocumentationProject AccountingFormal Project Management MethodologiesOnboarding Support
Soft Skills
FacilitationCommunicationTeam CoordinationAccountabilityKnowledge Transfer
Certifications & Qualifications
Bachelor's Degree in BusinessInformation SystemsProject Management
Industry Keywords
Information TechnologySales SupportFinancial ServicesPaymentsHigh-Volume Regulated Industries
About the role
Key responsibilities & impact- Lead delivery activities for initiatives supporting the Fiserv Sales Tech environment
- Define project scope, timelines, budgets, and deliverables
- Maintain project documentation throughout the project lifecycle
- Facilitate meetings to gather business and functional requirements
- Document decisions and translate objectives into project plans, task lists, and status communications
- Coordinate work across internal teams and external resources, including IT management, architects, database administrators, network teams, and Salesforce professionals
- Monitor project progress, assess risks and dependencies, and implement issue resolution plans
- Track project accounting and support estimation activities
- Provide regular status updates, progress reporting, and narrative summaries to team members, business requestors, and executive stakeholders
- Manage stakeholder relationships, set expectations, communicate guidelines and deadlines, and drive accountability
- Support onboarding and project readiness activities for new team members through knowledge transfer, planning support, and documentation alignment
Requirements
What you’ll need- 6+ years of experience managing projects or programs within information technology, sales support, financial services, or a related business environment
- 4+ years of experience developing project plans, budgets, status reporting, risk registers, and lifecycle documentation for cross-functional initiatives
- 4+ years of experience facilitating requirements gathering, estimation sessions, stakeholder meetings, and delivery reviews with business and technical teams
- 3+ years of experience working with enterprise technology teams, including IT management, architects, database administrators, network teams, or platform specialists such as Salesforce professionals
- 3+ years of experience using project management methods, tools, and reporting practices to track deliverables, dependencies, risks, issues, and project accounting
- Demonstrated ability to communicate business and functional objectives through plans, written narratives, presentations, and verbal updates to team members and executive stakeholders
- Bachelor's degree in business, information systems, project management, or a related field, or equivalent combination of education, related experience and/or military experience
- Must currently possess valid and unrestricted U.S. work authorization
- Candidates requiring sponsorship now or in the future will not be considered
- Experience supporting projects in a Salesforce or sales technology environment
- Experience in financial services, payments, or other high-volume regulated industries
- Experience with formal project management frameworks, methodologies, or equivalent delivery practices
- Experience supporting onboarding, mentoring, or work coordination for project team members
- Must use a computer and audio equipment
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodation during the application or hiring process
- Certain positions may be commission eligible
