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Fiserv

Technical Account Manager

Fiserv

. Serve as the technical point of contact for client strategic questions, escalations, operational best practices and issue resolution through the full life cycle .

Posted 11/10/2026full-timeNew York • United StatesSeniorLead💰 $136,000 - $225,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical account management and client-facing roles within the payments industry, with a strong focus on issue resolution, integration models, and payment services. Proficient in explaining complex technical topics to diverse audiences and managing cross-functional teams to deliver effective solutions.

Highest-signal resume keywords
Technical Account ManagementPayments Industry ExperienceIncident ManagementRoot Cause AnalysisProject Management Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical Issue ResolutionData AnalysisAPI IntegrationPayment SolutionsIntegration Models
Soft Skills
Communication SkillsProblem-SolvingClient Relationship Management
Tools & Technologies
Microsoft Office SuiteOracle Cloud ERPSAP Utilities SoftwareCommerce Control Center
Certifications & Qualifications
Project Management CertificationScrum Certification
Industry Keywords
Merchant ServicesBill PresentmentEnterprise IT SoftwareInvestor-Owned Utilities

Tech Stack

Tools & technologies
CloudERPOracle

About the role

Key responsibilities & impact
  • Serve as the technical point of contact for client strategic questions, escalations, operational best practices and issue resolution through the full life cycle
  • Manage technical playbooks, status reporting, communication and the senior technical and business process interface to large clients
  • Support Enterprise Fiserv partner clients and their merchant clients across technical questions, escalations, onboarding needs and multiple Fiserv platform interactions
  • Explain Fiserv product capabilities to large clients’ IT and business senior management
  • Develop and maintain an understanding of client technical strategies, integration models and payment services requirements
  • Lead investigations, root cause analysis and troubleshooting for escalated technical issues across internal Fiserv teams and client stakeholders
  • Work with Enterprise clients, Relationship Managers, Customer Success managers and Fiserv product management teams as clients deploy Fiserv solutions for Bill Presentment and Payment experiences

Requirements

What you’ll need
  • 5+ years of experience in technical account management, technical pre-sales engineering and client-facing roles in payments, bill presentment, and enterprise IT software
  • 7+ years of experience in the merchant services or payments industry for highly regulated verticals such as Investor-owned Utilities
  • 5+ years of experience coordinating technical issue resolution, incident management or client escalations across cross-functional teams
  • Experience using Microsoft Office Suite, including Microsoft Project, Excel, Word and PowerPoint
  • Ability to explain complex technical topics to technical and non-technical audiences through written documentation and verbal presentations and design meetings
  • Ability to analyze data, conduct root cause analysis and document technical findings, recommendations and next steps
  • Bachelor’s degree or higher in computer science, mathematics, physics, engineering or a related field, or equivalent combination of education, related experience and/or military experience
  • Valid and unrestricted U.S. work authorization; candidates requiring current or future sponsorship will not be considered
  • Experience with Fiserv’s Acquiring and Reporting Solutions such as Commerce Control Center and payment orchestration via API solutions
  • Experience with internal systems at Fiserv
  • Project management (PMO) or Scrum certification
  • Experience supporting Application Programming Interface integrations or semi-integrated payment solutions
  • Experience with Oracle Cloud ERP for Utilities, Oracle CC&B or SAP Utilities Software

Benefits

Comp & perks
  • Annual incentive opportunity, potentially delivered as a mix of cash bonus and equity awards
  • Equal Opportunity Employer
  • Reasonable accommodation during the application and hiring process