Technical Account Manager

Fiserv

. Support Enterprise Fiserv partner clients and their merchant clients across technical questions, escalations, onboarding needs, and multiple Fiserv platform interactions .

Posted 11/10/2026full-timeRemote • Wisconsin • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and client-facing technology roles within the payments industry, with a strong ability to communicate complex technical concepts to diverse audiences. Proficient in coordinating technical issue resolution and managing projects to support merchant onboarding and portfolio growth.

Highest-signal resume keywords

Technical Account ManagementPayments Industry ExperienceRoot Cause AnalysisAPI Integration SupportProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue ResolutionData AnalysisIncident ManagementIntegration ModelsPayment Services Requirements

Soft Skills

Communication SkillsClient-Facing SkillsProblem-Solving Skills

Tools & Technologies

Microsoft Office SuiteMicrosoft ProjectCommerce Hub

Certifications & Qualifications

Project Management CertificationScrum Certification

Industry Keywords

Merchant ServicesElectronic Bill PresentmentHighly Regulated VerticalsGovernmentHealthcare

About the role

Key responsibilities & impact

Support Enterprise Fiserv partner clients and their merchant clients across technical questions, escalations, onboarding needs, and multiple Fiserv platform interactions
Serve as the technical point of contact for strategic client questions, escalations, operational best practices, and issue resolution through the full life cycle
Architect payment solutions with client IT management, Product Management, project implementation managers, and developers
Explain Fiserv’s technical stack, Commerce Hub capabilities, platform strategy, and technical direction to technical and non-technical audiences
Develop and maintain understanding of client technical strategies, integration models, and payment services requirements
Lead investigations, root cause analysis, and troubleshooting for escalated technical issues across internal teams and client stakeholders
Coordinate technical projects, implementation activities, transitions, and commercialization efforts supporting merchant onboarding and portfolio growth
Manage technical playbooks and status reporting as the senior technical and business process interface to large clients
Partner with Relationship teams, Account Executives, and Commerce Hub product teams to support solution adoption and API or semi-integration for card-present and eCommerce use cases

Requirements

What you’ll need

Frequent travel to client sites is expected; this is a client-facing role
5+ years of experience in technical account management, technical pre-sales engineering, and client-facing technology roles in payments, electronic bill presentment services, and enterprise IT software
7+ years of experience in the merchant services or payments industry for highly regulated verticals such as Government, Healthcare, and investor-owned Utilities
5+ years of experience coordinating technical issue resolution, incident management, or client escalations across cross-functional teams
Experience using Microsoft Office Suite, including Microsoft Project, Excel, Word, and PowerPoint
Ability to explain complex technical topics to technical and non-technical audiences through written documentation, verbal presentations, and design meetings
Ability to analyze data, conduct root cause analysis, and document technical findings, recommendations, and next steps
Bachelor’s degree or higher in computer science, mathematics, physics, engineering, or a related field, or equivalent combination of education, related experience and/or military experience
Must currently possess valid and unrestricted U.S. work authorization
Temporary visas including F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, and candidates requiring sponsorship, are not accepted
Project management (PMO) or Scrum certification would be great to have
Experience with Fiserv’s Commerce Hub orchestration solutions would be great to have
Experience supporting API integrations or semi-integrated payment solutions would be great to have

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodation available during the application and hiring process