Technical Account Manager

Fiserv

. Serve as the technical point of contact for client questions, escalations, incidents, and issue resolution through the full life cycle .

Posted 9/24/2026full-timeLiberty Lake • Washington • United StatesSeniorLead💰 $78,000 - $138,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and client support within the payments and financial services industry, with a strong ability to communicate complex technical concepts to diverse audiences. Proficient in coordinating technical issue resolution and managing projects to support merchant onboarding and integration.

Highest-signal resume keywords

Technical Account ManagementIncident ManagementAPI Integration SupportRoot Cause AnalysisProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue ResolutionData AnalysisDocumentationTroubleshootingClient Support

Soft Skills

Verbal CommunicationWritten Communication

Tools & Technologies

Microsoft Office SuiteMicrosoft ProjectExcelWordPowerPoint

Certifications & Qualifications

Project Management CertificationScrum Certification

Industry Keywords

Payments IndustryFinancial ServicesMerchant ServicesCommerce HubAPI Integration

About the role

Key responsibilities & impact

Serve as the technical point of contact for client questions, escalations, incidents, and issue resolution through the full life cycle
Explain Fiserv’s technical stack, Commerce Hub capabilities, platform strategy, and technical direction to technical and non-technical audiences
Develop and maintain understanding of client technical strategies, integration models, and merchant services requirements
Lead investigations, root cause analysis, and troubleshooting for escalated technical issues across internal teams and client stakeholders
Coordinate technical projects, implementation activities, transitions, and commercialization efforts supporting merchant onboarding and portfolio growth
Manage technical playbooks, status reporting, Enterprise Marketplace updates, and communication of technical changes
Partner with Relationship teams, Account Executives, and Commerce Hub Developer teams to support solution adoption and API integration and semi-integration needs

Requirements

What you’ll need

5+ years of experience in technical account management, technical client support, or client-facing technology roles in payments or financial services
7+ years of experience in the financial services, merchant services, or payments industry
5+ years of experience coordinating technical issue resolution, incident management, or client escalations across cross-functional teams
Experience using Microsoft Office Suite, including Microsoft Project, Excel, Word, and PowerPoint
Ability to explain complex technical topics to technical and non-technical audiences through written documentation and verbal communication
Ability to analyze data, conduct root cause analysis, and document technical findings, recommendations, and next steps
Bachelor’s degree or higher in business, computer science, mathematics, physics, engineering, or a related field, or equivalent combination of education, related experience and/or military experience
Currently possess valid and unrestricted U.S. work authorization
Project management or Scrum certification preferred
Experience with Commerce Hub solutions preferred
Experience with Fiserv internal systems preferred
Experience supporting API integrations or semi-integrated payment solutions preferred

Benefits

Comp & perks

Fuel Your Life program supporting physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof peer recognition program with points redeemable for rewards
Eight Employee Resource Groups
Training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
401(k) match
Discounted shares through the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental and military leave