Technical Account Manager

Fiserv

. Serve as the technical point of contact for client questions, escalations, incidents and issue resolution through the full life cycle.

Posted 10/27/2026full-timeLiberty Lake • Washington • United StatesSeniorLead💰 $111,000 - $188,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and client support within the payments and financial services industry, with a strong ability to communicate complex technical concepts to diverse audiences. Proficient in coordinating technical issue resolution and managing projects related to merchant services and API integrations.

Highest-signal resume keywords

Technical Account ManagementIncident ManagementRoot Cause AnalysisAPI Integration SupportProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue ResolutionData AnalysisDocumentationIntegration ModelsMerchant Services Requirements

Soft Skills

Verbal CommunicationWritten Communication

Tools & Technologies

Microsoft Office SuiteMicrosoft ProjectCommerce Hub SolutionsInternal Systems at Fiserv

Certifications & Qualifications

Project Management CertificationScrum Certification

Industry Keywords

Payments IndustryFinancial ServicesMerchant ServicesClient-Facing Technology Roles

About the role

Key responsibilities & impact

Serve as the technical point of contact for client questions, escalations, incidents and issue resolution through the full life cycle.
Explain Fiserv technical stack, Commerce Hub capabilities, platform strategy and technical direction to technical and non-technical audiences.
Develop and maintain understanding of client technical strategies, integration models and merchant services requirements.
Lead investigations, root cause analysis and troubleshooting for escalated technical issues across internal teams and client stakeholders.
Coordinate technical projects, implementation activities, transitions and commercialization efforts supporting merchant onboarding and portfolio growth.
Manage technical playbooks, status reporting, Enterprise Marketplace updates and communication of technical changes.
Partner with Relationship teams, Account Executives and Commerce Hub Developer teams to support solution adoption, direct API integration and semi-integration needs.

Requirements

What you’ll need

5+ years of experience in technical account management, technical client support or client-facing technology roles in payments or financial services.
7+ years of experience in the financial services, merchant services or payments industry.
5+ years of experience coordinating technical issue resolution, incident management or client escalations across cross-functional teams.
Experience using Microsoft Office Suite, including Microsoft Project, Excel, Word and PowerPoint.
Ability to explain complex technical topics to technical and non-technical audiences through written documentation and verbal communication.
Ability to analyze data, conduct root cause analysis and document technical findings, recommendations and next steps.
Bachelor’s degree or higher in business, computer science, mathematics, physics, engineering or a related field, or equivalent combination of education, related experience and/or military experience.
Valid and unrestricted U.S. work authorization required; candidates requiring current or future sponsorship will not be considered.
Experience with Commerce Hub solutions.
Experience with internal systems at Fiserv.
Project management or Scrum certification.
Experience supporting Application Programming Interface integrations or semi-integrated payment solutions.

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.
Annual incentive opportunity, potentially delivered as cash bonus and equity awards, for incentive-eligible associates.