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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Payment Facilitation, including strategy development, risk management, and compliance with Mastercard and Visa regulations. Proven ability to lead global teams and drive cross-functional alignment in a fast-paced fintech environment.
Highest-signal resume keywords
Payment Facilitator ExpertiseRisk Management FrameworksGo-To-Market StrategyExecutive Communication SkillsKYC/KYB Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment FacilitationMerchant AcquiringRisk Control FrameworksCommercial PackagingStrategic PlanningData AnalysisKYC/KYBChargeback ManagementFraud MonitoringExecutive Reporting
Soft Skills
LeadershipCoachingMentoringInfluencingCollaboration
Tools & Technologies
PowerPointExcelFiserv Acquiring PlatformsCommerce HubAI-Driven Onboarding Tools
Certifications & Qualifications
Bachelor's DegreeMBA or Advanced Degree Preferred
Industry Keywords
FintechPaymentsMerchant SolutionsComplianceAcquiring Value Chain
About the role
Key responsibilities & impact- Lead the strategy, product, and commercialization of Fiserv’s PayFac-as-a-Service offering within Merchant Solutions
- Own the global end-to-end PayFac-as-a-Service product strategy and multi-year roadmap
- Define target client segments, use cases, value propositions, capability catalogue, and modular offering
- Own the operating-model spectrum from Full-Service PayFac to Managed PayFac and Fiserv-led PayFac-as-a-Service
- Define delegation, qualification, responsibility, risk, and control frameworks across the acquiring value chain
- Retain and govern final merchant approval, funds access and payout control, settlement accountability, MATCH decisions, network reporting submission, and PF sponsorship authority
- Partner with Risk, Compliance, and Legal to maintain alignment with Mastercard, Visa, and other network rules
- Define requirements for merchant onboarding, KYC/KYB, underwriting, and merchant activation
- Oversee fraud monitoring, portfolio monitoring, disputes, chargebacks, merchant servicing, reconciliation, and operational reporting
- Define commercial packaging, pricing, managed services, platform fees, and oversight models
- Lead go-to-market strategy with Sales and Partnerships
- Align Product, Technology, Risk, Compliance, Legal, Finance, and Operations around priorities and measurable outcomes
- Lead QBRs, MBRs, operating reviews, roadmap reviews, executive communications, and stakeholder alignment
- Establish oversight and contracting models with evidence, reporting, audit, intervention, and remediation rights
- Define and monitor KPIs, onboarding and portfolio performance, risk indicators, and commercial outcomes
- Build and lead a global PayFac-as-a-Service organization spanning product, delegation and risk design, onboarding/underwriting, and commercial enablement
- Develop talent and future leaders through coaching, mentoring, and career development
Requirements
What you’ll need- 14+ years of experience in payments, merchant acquiring, payment facilitation, fintech, financial services, or related fields
- 8+ years of progressive leadership experience managing global teams and enterprise-scale initiatives
- Deep, demonstrable expertise in the Payment Facilitator / PayFac model, merchant acquiring, and the acquiring value chain
- Strong working knowledge of Mastercard/Visa Service Provider registration, AML/sanctions, KYC/KYB, MATCH, and chargeback/dispute regimes
- Proven experience designing delegation, risk, and control frameworks balancing operational flexibility with registered-party accountability
- Experience defining commercial packaging, pricing, and go-to-market models for platform or managed-services offerings
- Demonstrated success influencing executive leadership and driving cross-functional alignment across Product, Risk, Compliance, and Legal
- Strong analytical, strategic planning, and executive communication skills
- Advanced PowerPoint and Excel
- Bachelor’s degree required
- MBA or advanced degree preferred
- Direct experience standing up or scaling a PayFac / PayFac-as-a-Service or embedded-payments business preferred
- Familiarity with Fiserv acquiring platforms, Commerce Hub, and merchant onboarding/risk systems preferred
- Experience preparing Board, Investor Relations, or executive-level strategic and risk materials preferred
- Knowledge of AI-driven onboarding/risk tooling and modern product development practices preferred
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodation available for applicants with disabilities
- Workplace accommodation support for current associates