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Technical Account Manager
FIT Solutions, LLC. Serve as the strategic technology advisor and primary business relationship owner for assigned clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing B2B client relationships and aligning technology services with business objectives, while driving client success through strategic planning and operational efficiency improvements.
Highest-signal resume keywords
Technical Account ManagementClient Relationship ManagementContract ManagementMicrosoft 365Azure
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Account ManagementClient Relationship ManagementContract ManagementTechnology Roadmap DevelopmentStrategic PlanningOperational Efficiency ImprovementCybersecurityBackup and Disaster RecoveryNetworkingEndpoint Management
Soft Skills
Interpersonal CommunicationPresentation SkillsProblem SolvingAdaptabilityOrganizational Skills
Tools & Technologies
Microsoft 365AzureCloud InfrastructureCybersecurity ToolsProcurement Software
Industry Keywords
Managed Service ProviderIT ServicesCustomer SuccessB2B Client RelationshipsService Delivery
Tech Stack
Tools & technologiesAzureCloudCyber Security
About the role
Key responsibilities & impact- Serve as the strategic technology advisor and primary business relationship owner for assigned clients
- Align client business objectives with FIT Solutions' technology services
- Drive client success, identify improvement opportunities, mitigate risk, and ensure long-term client retention and growth
- Partner with engineering, service delivery, cybersecurity, procurement, and sales teams
- Streamline clients through consultation and strategic technology planning to maintain client profitability
- Provide ongoing planning, strategy, and development of strategic initiatives improving operational efficiency, security posture, and business continuity
- Maintain and develop the existing client base and customer satisfaction
- Expand relationships through proactive communication and problem solving
- Oversee client contract reviews, revisions, renewals, and renegotiations
- Lead quarterly Technology Business Planning meetings
- Identify at-risk clients and escalate risks or challenges
- Build trusted relationships by understanding client objectives, challenges, and goals
- Lead executive business reviews and technology planning discussions
- Visit clients routinely and facilitate introductory meetings for new clients
- Correspond weekly with points of contact for assigned accounts
- Participate in onboarding new clients and help direct engineering teams on client priorities
- Procure hardware and software quotes and present them to clients with procurement
- Participate in daily and weekly operations meetings
- Partner with the sales team to attract new business
- Perform other duties as assigned
Requirements
What you’ll need- Minimum of 3 years of experience in technical account management, account management, customer success, consulting, or service delivery within an MSP, IT services, cybersecurity, or related technology environment
- Experience managing B2B client relationships and serving as a primary or strategic point of contact for clients
- Experience conducting executive business reviews, technology roadmap discussions, and strategic planning sessions
- Experience collaborating with IT engineers, service delivery teams, project teams, and other technical resources
- Strong understanding of managed IT services and the Managed Service Provider (MSP) delivery model
- Strong contract management and negotiation skills
- Working knowledge of Microsoft 365, Azure, cloud infrastructure, cybersecurity, backup and disaster recovery, networking, and endpoint management
- Ability to translate technical concepts, risks, and recommendations into clear business outcomes
- Experience developing and discussing technology roadmaps, budgets, lifecycle planning, and strategic IT initiatives
- Strong client relationship management skills
- Strong written, verbal, presentation, and interpersonal communication skills
- Ability to manage multiple client priorities and commitments
- Technical background or equivalent experience working closely with IT engineering and technical service teams preferred
- Ability to work independently and collaboratively in a remote, team-oriented environment
- Adaptable, organized, proactive, and able to meet deadlines
- Ability to spend prolonged periods standing, speaking, walking, driving, and/or sitting
- Ability to occasionally lift up to 25lbs
- Travel up to 30%
Benefits
Comp & perks- Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
- PPO, HDHP, HMO and ACO plan options
- Multiple carrier options
- FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
- $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
- Paid holidays
- Paid time off
- Paid sick leave
- Flexible “hybrid” work environment
- Retirement plan (401K)
- Professional training & development opportunities