Technical Support Services Technician I

FIT Technologies

. Provide technical assistance and support to FIT Technologies clients .

Posted 10/17/2026full-timeToledo • Ohio • United StatesMid-LevelSenior💰 $47,000 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in technical support and client relationship management, with a strong foundation in networking protocols, Microsoft technologies, and hardware maintenance. Capable of troubleshooting and documenting technical issues while adhering to service level agreements and organizational standards.

Highest-signal resume keywords

Technical SupportNetworking ProtocolsMicrosoft WindowsTroubleshooting SkillsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking ProtocolsTCP/IP AddressingVLANsMicrosoft WindowsActive DirectoryMicrosoft 365Group PolicyHardware MaintenanceSoftware UpgradesPC Operating System Deployment

Soft Skills

Organizational SkillsAttention to DetailProblem SolvingCommunication SkillsAdaptability

Tools & Technologies

Ticketing SystemsAsset Tracking SystemsMicrosoft Office Applications

Certifications & Qualifications

Valid Driver's LicenseValid Vehicle Insurance

Industry Keywords

Client SupportService Level AgreementsRemote SupportOnsite SupportPhysical Cabling Infrastructure

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide technical assistance and support to FIT Technologies clients
Monitor and maintain client environments onsite or remotely
Build and maintain relationships with clients and team members
Install, maintain, and repair desktop hardware, network equipment, and PC peripherals
Maintain daily service calls and meet requested SLA time frames
Participate in equipment liquidations
Perform routine maintenance according to company and client standards
Perform software and hardware upgrades
Provide timely and accurate progress updates
Ensure physical cabling infrastructure meets desired standards
Work under direct supervision

Requirements

What you’ll need

Basic comprehension of networking protocols and concepts such as TCP/IP addressing and VLANs
Basic familiarity with network-based PC operating system deployment
Basic understanding of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy
Basic experience with Microsoft Office applications
Ability to troubleshoot, diagnose, and solve problems
Ability to document troubleshooting steps in an internal ticketing system
Ability to relay technical information and instruction in written and verbal form
Organizational skills and strong attention to detail
Ability to maintain confidentiality
Ability to adapt to evolving priorities
Ability to follow processes and protocols
Ability to meet deadlines and manage multiple tasks simultaneously
Ability to learn software tools and applications, including asset tracking and ticketing systems
Reliable transportation
Valid driver's license and valid vehicle insurance
Ability to lift/carry 50 lbs
Willingness to travel locally and occasionally to other parts of Ohio or out of state
May be required to work occasional evenings and weekends
May occasionally require work weeks over 40 hours
Must not be a tobacco/vape user, as FIT Technologies does not hire tobacco/vape users

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Paid holidays
Paid parental leave
Employee Stock Ownership Plan (ESOP)
401(k) with match
Dependent Care FSA
Employee-owned company