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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving abilities and a genuine interest in technology and systems, with a focus on user support and experience enhancement. Proficient in application testing, system improvements, and maintaining documentation while effectively communicating with team members and users.
Highest-signal resume keywords
NetSuite SupportShopify SupportHybris SupportTableau SupportMulesoft Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application TestingSystem ImprovementsData Query ResolutionSupport Documentation MaintenanceUser Guidance
Soft Skills
Clear CommunicationAttention to DetailOrganizational SkillsProactive Problem-SolvingTeam Collaboration
Tools & Technologies
Microsoft OfficeExcelWordPowerPointOutlookSmartsheetEDI Systems
Certifications & Qualifications
Level 3 Digital Support Technician Apprenticeship
Industry Keywords
User ExperienceBusiness ProcessesSupport RequestsTechnology ProjectsSystem Enhancements
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Learn how FitFlop's key business systems support different departments
- Investigate and resolve user questions, application issues, and data queries
- Provide clear and friendly user guidance
- Assist with application testing, setup changes, and system improvements
- Monitor systems and identify potential issues
- Support NetSuite, Shopify & Hybris, Tableau, Smartsheet, EDI systems, and Mulesoft
- Receive and log support requests from colleagues
- Investigate issues and determine solutions with technology team members
- Keep users updated on support request progress
- Follow procedures to resolve and document support requests
- Maintain support documentation and user guides
- Contribute ideas to improve business processes and user experiences
- Support technology projects and system enhancements
- Gather information about business requirements and user needs
- Test new functionality and system changes
- Attend meetings with business teams to understand system usage
- Report to the Heads of Technology and work with the NetSuite Administrator, Solutions Architect, BI team, and other technology specialists
Requirements
What you’ll need- Genuine interest in technology, systems, and problem-solving
- Enjoys helping others and delivering a great experience for colleagues and customers
- Curious, proactive, and excited to learn new skills
- Strong attention to detail
- Ability to stay organised and manage different tasks and priorities
- Clear and confident communication, both in person and in writing
- Comfortable working as part of a team and taking ownership of own work
- Comfortable using Microsoft Office applications such as Excel, Word, PowerPoint, and Outlook
- Positive attitude and willingness to grow personally and professionally
- Willingness to work toward a Level 3 Digital Support Technician Apprenticeship
- Available to work in Hammersmith, London, 5 days per week, with a minimum of 3 days per week in the office
Benefits
Comp & perks- Product Allowance
- Hybrid and flexible working hours
- Summer Fridays (6 ½ days in July and August on Fridays)
- A day off for your Birthday
- 25 days holiday + Bank Holidays
- Work from anywhere for 2 weeks
- WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
- Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
- Career development allowance (Personal allowance to use on career development)
- Private health care and or dental care (provided by AXA and DenPlan)
- Socials organised by Wellbeing and Feel Good group
- Recognised Level 3 Digital Support Technician Apprenticeship qualification
- Approximately 20% of working week allocated to apprenticeship learning