Sales Support Representative

Five Star Franchising

. Answer inbound calls, emails, and other customer inquiries .

Posted 9/22/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle objections and difficult conversations while maintaining a positive attitude. Proficient in managing multiple tasks and utilizing CRM and scheduling systems effectively in a remote work environment.

Highest-signal resume keywords

Customer Service MindsetExcellent Verbal And Written Communication SkillsDetail-Oriented Organizational SkillsStrong Computer Navigation And Typing SkillsAppointment Setting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM SystemsScheduling SystemsMultitaskingData EntryAppointment Scheduling

Soft Skills

Strong Rapport BuildingConsultative ApproachProblem SolvingSelf-MotivatedDependable

Tools & Technologies

Wired USB HeadsetWebcamSecond MonitorHigh-Speed Internet Connection

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call Center ExperienceB2BCustomer InquiriesSales ExperienceAdministrative Experience

About the role

Key responsibilities & impact

Answer inbound calls, emails, and other customer inquiries
Place outbound calls to follow up on leads and schedule appointments
Serve as the first point of contact for prospective and existing customers
Schedule, confirm, route, and reschedule appointments for multiple home service brands
Enter and update customer information in CRM and scheduling systems
Verify customer information and determine appointment eligibility and availability
Handle billing questions, product and service inquiries, and general customer concerns
Overcome objections using a consultative, customer-first approach
De-escalate challenging situations and provide solutions
Maintain thorough documentation of customer interactions
Meet quality, productivity, attendance, and schedule adherence expectations
Stay current on multiple brands, products, promotions, and company policies
Escalate customer concerns appropriately
Contribute to a positive team culture through professionalism, accountability, and collaboration

Requirements

What you’ll need

Must be at least 18 years of age
High school diploma or GED required
Must be legally authorized to work in the United States
Excellent verbal and written communication skills
Strong customer service mindset and ability to build rapport quickly
Confident handling objections and difficult conversations
Detail-oriented with excellent organizational skills
Ability to learn multiple products, brands, and software platforms
Strong computer navigation and typing skills
Ability to multitask while maintaining accuracy
Self-motivated and able to work independently in a remote environment
Dependable with excellent attendance and punctuality
Positive attitude and willingness to receive coaching and feedback
Ability to successfully complete training and demonstrate proficiency across multiple brands
Reliable high-speed internet connection
Computer meeting minimum system requirements
Wired USB headset with microphone
Webcam for training and meetings
Second monitor, or willingness to obtain one if required
Quiet, distraction-free workspace suitable for handling customer calls
Ability to maintain confidentiality while working from home
Sales, appointment setting, call center, customer service, B2B, or administrative experience preferred/plus

Benefits

Comp & perks

Comprehensive training provided on each brand and the systems used
Fully remote work arrangement
Professional home office support requirements, including reliable high-speed internet, computer, wired USB headset, webcam, and second monitor (or willingness to obtain one if required)