Five Star Franchising

Customer Support

• Answer inbound calls, emails, and other customer inquiries
• Place outbound calls to follow up on leads and schedule appointments
• Serve as the first point of contact for prospective and existing customers
• Schedule, confirm, route, and reschedule appointments for multiple home service brands
• Enter and update customer information in CRM and scheduling systems
• Verify customer information and determine appointment eligibility and availability
• Handle billing questions, product and service inquiries, and general customer concerns
• Overcome objections using a consultative, customer-first approach
• De-escalate challenging situations and provide solutions
• Maintain thorough documentation of customer interactions
• Meet quality, productivity, attendance, and schedule adherence expectations
• Stay current on multiple brands, products, promotions, and company policies
• Escalate customer concerns appropriately
• Contribute to a positive team culture through professionalism, accountability, and collaboration

Sales Support Representative