Enterprise App Admin II – DocuSign CLM Administrator, Workflow Developer

Five9

. Administer, configure, and maintain the DocuSign CLM platform, including users, permissions, templates, workflows, metadata, and repositories .

Posted 9/15/2026full-timeChennai • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and configuring the DocuSign CLM platform, including workflow development, document template creation, and integration with Salesforce CPQ. Proficient in troubleshooting and optimizing contract processes while collaborating with cross-functional teams.

Highest-signal resume keywords

DocuSign CLM AdministrationSalesforce CPQ SupportDocument Template CreationWorkflow DevelopmentDocuSign eSignature Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DocuSign CLMSalesforce CPQXMLJSONHTMLJavaScriptREST APIsSQLMicrosoft Word Template FormattingField Mapping

Soft Skills

Analytical SkillsTroubleshootingCommunicationCollaborationIndependence

Tools & Technologies

DocuSign eSignatureSalesforceDocuSign CLM WorkflowsDocument Generation ToolsContract Management Systems

Certifications & Qualifications

Certified DocuSign CLM AdministratorCertified DocuSign CLM Workflow DeveloperDocuSign eSignature AdministratorSalesforce Certified AdministratorDocuSign CLM Implementation Consultant

Industry Keywords

Contract Lifecycle ManagementCommercial Document TemplatesLegal RequirementsBusiness Systems AdministrationData Mapping

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Administer, configure, and maintain the DocuSign CLM platform, including users, permissions, templates, workflows, metadata, and repositories
Create and maintain commercial document templates, including Master Services Agreements, service orders, order forms, amendments, and renewals
Develop and maintain DocuSign CLM workflows for document generation, review, approval, negotiation, signature, storage, amendments, and renewals
Configure conditional content and clause selection based on product, pricing, transaction type, and geography
Support generation of service orders and commercial documents from Salesforce CPQ quotes and quote-line information
Maintain field mappings between Salesforce CPQ, DocuSign CLM, and DocuSign eSignature
Partner with Legal, Deal Desk, Sales Operations, Finance, and other stakeholders to translate business and legal requirements into scalable templates and workflows
Troubleshoot document generation, workflow, data mapping, and electronic signature issues and drive them to resolution
Identify opportunities to simplify contract processes, reduce manual effort, and accelerate contract execution
Participate in moderately complex CLM enhancements and projects, working independently with guidance on broader architectural or strategic decisions

Requirements

What you’ll need

Minimum three years of business systems administration experience, including at least two years of hands-on DocuSign CLM administration
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Certified DocuSign CLM Administrator credential required
Experience configuring and supporting a production DocuSign CLM implementation, including users, permissions, security, repositories, and metadata
Hands-on experience building DocuSign CLM workflows, including approval routing, conditional steps, notifications, escalations, and exception handling
Experience building and maintaining commercial document templates and clause libraries using Legal-approved language
Experience supporting Salesforce CPQ-generated quotes and commercial documents; familiarity with Salesforce Account, Opportunity, Quote, Quote Line, Product, and Contract data
Experience maintaining integrations and field mappings between Salesforce CPQ, DocuSign CLM, and DocuSign eSignature
Working knowledge of DocuSign eSignature, including envelope templates, recipients, signing order, and authentication
Basic Salesforce administrator-level knowledge and familiarity with the Salesforce CPQ data model and document generation process
Working knowledge of XML, JSON, HTML, basic JavaScript, REST APIs, and SQL
Proficiency with Microsoft Word template formatting, including tables, styles, sections, headers, and conditional content
Strong analytical, troubleshooting, and communication skills; ability to work independently across Legal, Deal Desk, Sales Operations, Finance, IT, and a distributed global team
Certified DocuSign CLM Workflow Developer credential strongly preferred
DocuSign eSignature Administrator or Salesforce Certified Administrator certification is a plus
DocuSign CLM Implementation Consultant or Technical Consultant certification is a plus
Regular overlap with United States business hours, including work until approximately 11:30 PM India Standard Time when needed

Benefits

Comp & perks

Team-first culture
Inclusive environment celebrating diversity
Opportunities to innovate, grow, and thrive
Opportunities to grow CLM and business systems expertise
Broad visibility into the commercial contracting process
Strong opportunities to work on practical, cross-system problems impacting deal velocity