Five9

Marketing

• Own and communicate the audience marketing strategy for an assigned industry vertical across net-new prospects and existing customers
• Establish measurement connecting audience activity to new, expansion, and progression pipeline outcomes
• Present vertical performance and investment cases to marketing and sales leadership
• Own the marketing contribution to the vertical’s pipeline in partnership with Sales, Sales Development, and Customer Success/Account Management
• Build and run programs for the existing customer base to drive engagement, expansion, and cross-sell
• Participate in the vertical’s pipeline cadence and report progress and gaps
• Adapt Five9’s platform positioning to industry-specific buying committees
• Equip Sales, Sales Development, and Customer Success/Account Management with vertical messaging, proof points, and objection handling
• Incorporate competitor differentiation into campaign messaging
• Manage the vertical marketing budget across accounts, events, campaigns, and content
• Report to the Senior Director of North America Demand Generation

Senior Audience Marketing Manager

Strategy

• Directly support Sales Directors on high-value, complex Enterprise and Strategic opportunities
• Align deal approaches with customer priorities and transformation goals
• Structure positioning, executive engagement, and deal approaches
• Build value-led narratives, executive summaries, outcome-focused value propositions, and win themes for C-level stakeholders
• Provide hands-on support across a portfolio of complex Enterprise and Strategic deals
• Prioritize direct support based on deal complexity, strategic importance, competitive pressure, AI opportunity, and account potential
• Support RFPs, PoVs, and multi-partner engagements
• Coordinate inputs across Five9 and partner teams across milestones and deliverables
• Refine deal structures, model pricing options, build business cases, and shape negotiation plans
• Present deals to senior approvers through Five9’s Delegation of Authority process and engage Partner Operations as needed
• Contribute to proposals, implementation approaches, commercial narratives, executive summaries, and reusable sales assets
• Partner with Legal, Finance, Revenue Operations, Sales, Solution Consulting, Professional Services, Product, Marketing, and other stakeholders
• Apply and improve SPICED, Account-Based Selling, and Path to Partnership frameworks
• Support lifecycle alignment from pre-sale to post-sale
• Develop joint GTM propositions and partner-led opportunity narratives
• Translate field experience into case studies, playbooks, and practical field guidance
• Partner with the Senior Director, Account Strategy
• Balance multiple concurrent pursuits across Sales Directors and deal cycles
• Build a network of competence across Sales, Product, Professional Services, Partners, and Advisory teams

Senior Account Strategy Manager

Account Executive

• Lead a team of Commercial Account Directors driving retention and sales to existing Five9 customers
• Guide and manage Account Director activities to exceed company revenue goals and objectives
• Ensure team members prospect, conduct discovery calls, organize demonstrations, build pipelines, and move opportunities toward wins
• Drive value realization, positive customer sentiment, retention, and renewals
• Prepare, coach, and support the sales team by phone and onsite in customer sales meetings
• Manage current-quarter deal closing while nurturing longer-term opportunities
• Coordinate weekly one-on-one meetings with the team
• Conduct meetings and training sessions to improve performance and share best practices
• Attract, hire, onboard, train, and retain top sales talent while managing attrition
• Understand business needs and revenue potential for accounts
• Support individual team-member development and promote a healthy team environment
• Prepare Account Directors and self for Quarterly Business Reviews
• Report directly to the VP, Sales

Director, Account Sales

Payroll

• Manage, review, and approve regular and off-cycle payroll to ensure timely and accurate processing of salaries, benefits, and deductions
• Partner with external payroll service providers and local compliance agencies to ensure seamless operations and resolve escalated issues
• Oversee calculation, deduction, filing, and payment of local payroll taxes and statutory contributions
• Direct and review balance sheet reconciliations, payroll bank account statements, and unreleased payroll
• Review payroll data and ensure accurate journal entries to the General Ledger
• Manage month-end close processes for payroll-related expenses, including accruals, variances, and department allocations
• Guide, train, and mentor Sr. Payroll Analysts and Staff; assign tasks and review work
• Ensure adherence to company policies, internal controls, and accounting standards
• Serve as primary contact for external and internal payroll-related audits
• Evaluate workflows, lead system upgrades or migrations, and propose automated solutions
• Perform ad hoc tasks as needed

Senior Supervisor, Payroll

Financial Planning and Analysis

• Serve as the primary hands-on administrator for Coupa and Ramp, including configuration, security roles, workflows, and approval routing
• Administer and support NetSuite, Egencia, Replicon, Xactly, Avalara AvaTax, LogiSense, and Workday Adaptive Planning
• Maintain security roles, permissions, and access controls according to least privilege principles
• Design and maintain workflows and approval routing for finance and business processes
• Maintain finance integrations, including Coupa, Ramp, and NetSuite integrations
• Plan and execute system testing, patches, upgrades, and releases
• Monitor and improve data quality and resolve data integrity issues
• Build and maintain reports and dashboards for Finance, Procurement, Payroll, and Sales Operations
• Create and maintain system documentation, configuration records, and process guides
• Provide user support, training, and troubleshooting
• Manage application vendor relationships, escalations, renewals, and roadmap discussions
• Partner with cross-functional teams to gather requirements and translate them into system configurations
• Support AI opportunities for expense management, procure-to-pay, and bill-to-cash processes
• Stay current with platform features and releases and recommend improvements

Enterprise App Admin II – Finance

Performance Marketing

• Own paid media strategy, budget, and pipeline/SAO targets across paid search, paid social, and programmatic/display
• Report performance from clicks through leads, opportunities, and closed revenue
• Build and lead an experimentation roadmap across creative, copy, offers, audiences, and landing pages
• Manage Google Ads and Microsoft Ads paid search programs with agency partners
• Plan, launch, and manage paid social and programmatic/display campaigns, including LinkedIn
• Own landing page and conversion path optimization through A/B and multivariate testing
• Partner with campaign and creative teams to develop and test ad copy and creative
• Manage external agency and vendor relationships, set goals, review performance, and hold partners accountable
• Use AI tools to automate reporting, campaign builds, and testing analysis
• Partner with ABM and sales development to align paid programs with target account strategies and shared pipeline goals
• Analyze full-funnel paid media and test performance and create a prioritized optimization backlog
• Manage budget pacing and allocation across paid channels and agencies
• Mentor and provide functional guidance to a paid media analyst or specialist

Senior Paid Media Manager

Sales Development Rep

• Recruit, hire, train, and manage a world-class team of Inbound Lead Development Representatives and Outbound Business Development Representatives
• Manage day-to-day operations, including teaching, coaching, removing bottlenecks, and ensuring the team consistently achieves its goals
• Own and maintain team quota, driving growth in meetings, opportunities, pipeline generation, and overall team performance
• Create training to teach new skills that support role and career success
• Use data to support decisions and initiatives
• Monitor and analyze inbound and outbound processes, metrics, and tools to maximize success across LDR/BDR teams
• Inspire and motivate the team, fostering openness, creativity, accountability, and continuous improvement
• Collaborate cross-functionally with Sales Management, Sales Operations, Demand Generation, and Marketing to support international growth

Sales Development Manager

Billing Specialist

• Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements, and issued on time
• Research and resolve billing, credit, and accounts receivable issues
• Review and reconcile account balances in Accounts Receivable
• Interface with internal customer service and support organizations on customer inquiries
• Assess current billing operations, recommend improvements, and assist with implementing new processes
• Collaborate with AP and AR team members on ad hoc projects and miscellaneous tasks

• Own the global campaign strategy, including themes, calendar, channel mix, and offer architecture
• Set and deliver pipeline targets by region, segment, and industry
• Build demand programs for international markets based on regional channel mix, language, buying behavior, and sales motions
• Own the demand budget and allocate it toward programs producing pipeline
• Build and run ABM for strategic and named enterprise accounts
• Apply intent, engagement, and firmographic signals to prioritize team and Sales effort
• Lead inbound and outbound sales development globally, including coverage models, capacity planning, territory alignment, and quota setting
• Own speed-to-lead and qualification standards jointly with Sales leadership
• Align campaign messaging with outbound sequences
• Develop sales development as a talent pipeline
• Own partner marketing across resellers, distributors, systems integrators, and technology alliances
• Build co-marketing programs producing partner-sourced and partner-influenced pipeline; manage MDF and joint investment
• Drive expansion demand into the installed base
• Build the customer advocacy and reference engine
• Own the global events portfolio and measure investments on pipeline and cost per opportunity
• Lead a global organization across multiple teams
• Hire, develop, and retain leaders
• Partner across Product Marketing, Brand and Communications, Marketing Operations, and Analytics
• Represent the demand engine to the executive team

VP, Demand Generation

• Own global campaign strategy, including themes, calendar, channel mix, and offer architecture
• Set and deliver pipeline targets by region, segment, and industry
• Build demand programs for international markets based on regional channel mix, language, buying behavior, and sales motions
• Own and optimize the demand budget
• Build and run account-based marketing for strategic and named enterprise accounts
• Use intent, engagement, and firmographic signals to prioritize team and Sales activity
• Lead inbound and outbound sales development globally, including coverage models, capacity planning, territory alignment, and quota setting
• Own speed-to-lead and qualification standards jointly with Sales leadership
• Align campaign messaging with outbound sales sequences
• Develop sales development as a talent pipeline
• Own partner marketing across resellers, distributors, systems integrators, and technology alliances
• Build co-marketing programs generating partner-sourced and partner-influenced pipeline
• Drive expansion demand into the installed base
• Build customer advocacy and reference programs
• Own the global events portfolio and measure event investments on pipeline and cost per opportunity
• Lead a global organization across multiple teams
• Hire, develop, and retain leaders
• Partner across Product Marketing, Brand and Communications, Marketing Operations, and Analytics
• Represent the demand engine to the executive team
• Report to the Chief Marketing Officer and partner with Sales, Partner, and regional and segment leaders

Software Engineer

• Administer, configure, and maintain the DocuSign CLM platform, including users, permissions, templates, workflows, metadata, and repositories
• Create and maintain commercial document templates, including Master Services Agreements, service orders, order forms, amendments, and renewals
• Develop and maintain DocuSign CLM workflows for document generation, review, approval, negotiation, signature, storage, amendments, and renewals
• Configure conditional content and clause selection based on product, pricing, transaction type, and geography
• Support generation of service orders and commercial documents from Salesforce CPQ quotes and quote-line information
• Maintain field mappings between Salesforce CPQ, DocuSign CLM, and DocuSign eSignature
• Partner with Legal, Deal Desk, Sales Operations, Finance, and other stakeholders to translate business and legal requirements into scalable templates and workflows
• Troubleshoot document generation, workflow, data mapping, and electronic signature issues and drive them to resolution
• Identify opportunities to simplify contract processes, reduce manual effort, and accelerate contract execution
• Participate in moderately complex CLM enhancements and projects, working independently with guidance on broader architectural or strategic decisions

Senior Audience Marketing Manager

Senior Account Strategy Manager

Director, Account Sales

Senior Supervisor, Payroll

Enterprise App Admin II – Finance

Senior Paid Media Manager

Sales Development Manager

Billing Specialist

VP, Demand Generation

VP, Demand Generation

Enterprise App Admin II – DocuSign CLM Administrator, Workflow Developer