NOC Technician

Five9

. Monitor system performance and cloud infrastructure services to ensure connectivity and service availability .

Posted 10/30/2026full-timeManila • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Cloud Technology, including Azure, GCP, and AWS, alongside strong skills in Telephony Configuration, Networking Troubleshooting, and Systems Administration. Capable of effectively monitoring system performance and resolving customer escalations within SLA requirements.

Highest-signal resume keywords

Cloud Technology (Azure, GCP, AWS)Telephony Configuration and TroubleshootingNetworking Configuration and TroubleshootingSystems Administration and TroubleshootingDatabase Use and Administration (MySQL, SQL Server)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud TechnologyTelephony ConfigurationNetworking TroubleshootingSystems AdministrationDatabase AdministrationVoIP Technologies (SIP, RTP, ISDN)Network Protocols (TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, QoS)VMwareActive DirectoryInternet Technologies

Soft Skills

Clear Communication

Industry Keywords

PBXACDCTIVoIPIVRCloud EnvironmentCarrier TicketsService AvailabilityIncident ResponsePerformance Monitoring

Tech Stack

Tools & technologies

AWSAzureCloudDNSGoogle Cloud PlatformMySQLSQLSwitchingVMwareVoIP

About the role

Key responsibilities & impact

Monitor system performance and cloud infrastructure services to ensure connectivity and service availability
Perform regular checks on infrastructure systems and services
Respond to incidents, outages, and performance alerts; categorize issues for escalation
Proactively monitor and identify events and resolve issues
Respond to and resolve customer escalations within the SLA window
Turn up customer applications and services according to standard procedures
Open and track carrier and internal tickets through resolution

Requirements

What you’ll need

Minimum of 1 year of related experience in a software support position
Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.)
Mid-Level technical knowledge in at least one of the following categories
Telephony configuration and troubleshooting
Knowledge of PBX, ACD, CTI, VoIP and IVR applications
Proficient in SIP, RTP, ISDN and other VoIP technologies
Networking configuration and troubleshooting
Knowledge in network theories and protocols like: TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, QoS, etc.
Proficient in Internet Technologies, including routing, switching and general network infrastructure in a Cloud Environment
Systems administration and troubleshooting
Knowledge in VMware, bare metal/blade servers, Active Directory, Enterprise Applications, etc.
Database Use and Administration
Knowledge on MySQL, SQL Server
Must be willing to work shifts and participate in on-call rotation (Days/Nights/Weekends)
An understanding of operating systems, business applications, and network systems
Ability to communicate clearly (both in writing and speech)

Benefits

Comp & perks

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)