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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management and deal strategy, with a strong focus on building value-led narratives and executive positioning for C-level stakeholders. Proficient in managing complex, multi-stakeholder pursuits and leveraging AI tools to enhance account strategies.
Highest-signal resume keywords
Strategic Account ManagementValue-Led Narrative DevelopmentRFP Support and Multi-Partner EngagementsAI Tools ProficiencySPICED Framework Application
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deal StrategyExecutive PositioningBusiness Case DevelopmentNegotiation PlanningAccount-Based SellingGTM Proposition DevelopmentComplex Deal StructuringLifecycle AlignmentProposal ContributionOutcome-Focused Value Propositions
Soft Skills
CollaborationCommunicationMulti-TaskingStakeholder EngagementNetwork Building
Tools & Technologies
AI ToolsSales AssetsField Guidance PlaybooksFive9 Delegation of Authority Process
Industry Keywords
Enterprise SalesC-Level StakeholdersJoint GTM PositioningCompetitive PositioningTransformation Goals
About the role
Key responsibilities & impact- Directly support Sales Directors on high-value, complex Enterprise and Strategic opportunities
- Align deal approaches with customer priorities and transformation goals
- Structure positioning, executive engagement, and deal approaches
- Build value-led narratives, executive summaries, outcome-focused value propositions, and win themes for C-level stakeholders
- Provide hands-on support across a portfolio of complex Enterprise and Strategic deals
- Prioritize direct support based on deal complexity, strategic importance, competitive pressure, AI opportunity, and account potential
- Support RFPs, PoVs, and multi-partner engagements
- Coordinate inputs across Five9 and partner teams across milestones and deliverables
- Refine deal structures, model pricing options, build business cases, and shape negotiation plans
- Present deals to senior approvers through Five9’s Delegation of Authority process and engage Partner Operations as needed
- Contribute to proposals, implementation approaches, commercial narratives, executive summaries, and reusable sales assets
- Partner with Legal, Finance, Revenue Operations, Sales, Solution Consulting, Professional Services, Product, Marketing, and other stakeholders
- Apply and improve SPICED, Account-Based Selling, and Path to Partnership frameworks
- Support lifecycle alignment from pre-sale to post-sale
- Develop joint GTM propositions and partner-led opportunity narratives
- Translate field experience into case studies, playbooks, and practical field guidance
- Partner with the Senior Director, Account Strategy
- Balance multiple concurrent pursuits across Sales Directors and deal cycles
- Build a network of competence across Sales, Product, Professional Services, Partners, and Advisory teams
Requirements
What you’ll need- 8+ years of experience in strategic account management, deal strategy, or sales strategy roles directly supporting complex, Enterprise, multi-stakeholder pursuits
- Experience building value-led narratives and executive positioning materials for C-level stakeholders
- Experience supporting complex pursuits, including RFPs, PoVs, and multi-partner engagements
- Experience partnering with technology or ecosystem partners on joint GTM positioning is a plus
- Familiarity with SPICED, Account-Based Selling, or similar structured enterprise-engagement frameworks
- Ability to manage multiple concurrent deals across multiple Sales Directors
- Hands-on proficiency with modern AI tools
- Clear point of view on applying AI to account strategy and executive positioning
- Understanding of how AI is changing customer priorities, competitive positioning, and Five9’s deal strategy
- Bachelor's degree in business or a related field highly recommended; equivalent experience considered
Benefits
Comp & perks- Annual performance bonus
- Stock and/or other applicable incentive compensation plans
- Health, dental, and vision coverage beginning on the first day of employment
- Five9 covers 100% of the employee portion of health, dental, and vision coverage and shares a high portion of dependent cost
- Short- and long-term disability
- Basic life insurance
- 401(k) savings plan with employer matching
- Mental health support platform with therapy, coaching, and self-guided mindfulness resources for employees and covered dependents
- Generous employee stock purchase plan
- Paid time off
- Company-paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
- Hybrid work arrangement