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Five9

Senior Quality Engineer

Five9

. Design, write, and maintain end-to-end automated tests for the Five9 Virtual Contact Center application as part of a delivery team .

Posted 11/3/2026full-timePorto • PortugalSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive experience in test automation, particularly with Python, and a strong understanding of CI/CD processes and software development lifecycle. Capable of designing and extending automation frameworks while collaborating effectively across teams to enhance testing efficiency.

Highest-signal resume keywords
Test Automation Framework DesignPython 3 ProgrammingCI/CD IntegrationSelenium ExperienceREST API Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Python 3OOPMultithreadingREST API AutomationSeleniumPytestRobot FrameworkLinuxGitJIRA
Soft Skills
Analytical SkillsTroubleshooting SkillsCollaborative ApproachMentoring
Tools & Technologies
JenkinsGitLab CIGitHub ActionsDockerKubernetesAWSGCP
Industry Keywords
Contact CenterTelephonyCCaaSWebRTCSIPCTI

Tech Stack

Tools & technologies
AWSCloudDockerGoogle Cloud PlatformJavaJenkinsKubernetesLinuxPythonSeleniumC++

About the role

Key responsibilities & impact
  • Design, write, and maintain end-to-end automated tests for the Five9 Virtual Contact Center application as part of a delivery team
  • Analyze test results using framework and product logs, and investigate failures down to root cause
  • Extend and support the Python automation framework, and build internal tools that make testing faster and more reliable
  • Modernize the framework by improving CI/CD integration, parallel execution, and stability, and by reducing flaky tests
  • Identify weak points in existing automated flows, fix them, and track their efficiency over time
  • Partner with Development, DevOps, and TechOps to align automation priorities with company strategy
  • Take part in Agile ceremonies, including stand-ups, sprint planning, and Increment planning, and contribute ideas that improve tools and processes

Requirements

What you’ll need
  • 5+ years of experience in test automation roles, with a track record of owning framework design or technical decisions
  • Hands-on experience with Python 3 (other OOP languages are a plus)
  • Solid knowledge of programming techniques and algorithms, including OOP and multithreading
  • Experience automating REST APIs and/or SDK-type interfaces (Python, Java, C++, etc.)
  • Strong Linux skills
  • Solid understanding of the software development lifecycle and testing methodologies
  • Experience with version control and issue tracking (Git, JIRA)
  • Strong analytical and troubleshooting skills, and a collaborative approach to working across teams
  • Experience with Selenium
  • Experience designing or extending test automation frameworks (pytest, Robot Framework, or custom)
  • Familiarity with CI/CD tools (Jenkins, GitLab CI, GitHub Actions)
  • Experience with Docker, Kubernetes, or cloud environments (AWS/GCP)
  • Knowledge of contact center, telephony, or CCaaS technologies (WebRTC, SIP, CTI)
  • Experience mentoring other engineers

Benefits

Comp & perks
  • Five9 Shares
  • Bonus Scheme
  • 10% Flex Benefit
  • Meal Allowance
  • Medical Insurance
  • Life Insurance
  • 25 day Annual Leave + Public Holidays