Director of Fraud, Trust and Safety

FiveBy Solutions

. Own the performance, health, and growth of FiveBy's fraud and trust and safety portfolio .

Posted 10/30/2026full-timeRemote • United StatesLead💰 $175,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in fraud operations and risk management, with a strong focus on client relationship management, strategic oversight, and team leadership. Proven ability to develop and implement fraud programs, enhance service offerings, and drive portfolio growth while maintaining high-quality standards.

Highest-signal resume keywords

Fraud Operations ManagementClient Relationship ManagementTeam Leadership and DevelopmentStrategic Analytical FrameworksFraud Program Design and Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud Risk ManagementFraud InvestigationsOperational ControlsPattern AnalysisDetection Signal DesignAccount Abuse PreventionPromotional Fraud ManagementSynthetic Identity FraudPayment Fraud ManagementChargeback Fraud Management

Soft Skills

Exceptional Written CommunicationExceptional Verbal CommunicationAnalytical JudgmentProblem FramingPeople Leadership

Industry Keywords

Trust and SafetyFraud ProgramsProfessional ServicesConsultingClient Engagement StrategyRenewal ManagementExecutive PresentationsIndustry ConferencesSenior Practitioner NetworkDelivery Quality

About the role

Key responsibilities & impact

Own the performance, health, and growth of FiveBy's fraud and trust and safety portfolio
Maintain executive client confidence, delivery quality, people leadership, account health, portfolio growth, practice methods, and renewal readiness
Guide service priorities and capacity and provide strategic and conceptual analytical frameworks to delivery teams
Earn renewals through strong execution and clear client value
Map client stakeholders, uncover new needs, and partner with sales on expansion work
Join sales calls and client pitches as the fraud and trust and safety subject-matter expert
Contribute expertise to solution design, proposals, statements of work, and executive presentations
Attend and speak at industry conferences, participate in working groups, and maintain a senior practitioner network
Own senior delivery relationships and executive client confidence across the portfolio
Set engagement strategy, priorities, staffing, and material changes with client leaders and program managers
Surface delivery, margin, capacity, and renewal risks early
Lead major client escalations and crises
Set quality standards and approve client-facing work before release
Provide oversight and guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation
Contribute to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions
Manage, coach, and develop Client Leads and Principal Consultants
Build high-performing teams, address performance concerns, retain key employees, and develop future leaders
Define and improve service offerings, delivery methods, staffing criteria, quality controls, and reusable tools
Turn engagement lessons into intellectual property such as playbooks, investigation methods, and detection frameworks
Represent the practice in leadership discussions and contribute to company strategy, capability planning, and resource and investment decisions

Requirements

What you’ll need

Twelve or more years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related field
At least four years in consulting, professional services, or an advisory role with responsibility for senior client relationships, delivery outcomes, and growing client accounts
Established professional network in fraud or trust and safety
Experience building or leading a fraud program, team, or practice and managing experienced professionals
Experience developing leaders, retaining critical employees, and addressing performance concerns
Deep practical knowledge of fraud programs, investigations, controls, operations, account abuse, promotional and referral fraud, synthetic identity, payment and chargeback fraud, and coordinated abuse
Strong analytical judgment and ability to frame ambiguous strategic and operational problems
Exceptional written and verbal communication
Bachelor's degree in a relevant field or equivalent professional experience
Full-time, multi-year commitment to building FiveBy's primary growth practice
Ability to work in the U.S. without employer visa sponsorship
Ability to operate within a standard office environment, with or without reasonable accommodation
Ability to withstand prolonged computer use, repetitive motion, and long periods of standing or sitting
Ability to communicate via speech or text and use a computer and keyboard
Ability to perform light to moderate lifting
Ability to travel to client sites and adapt to client-site conditions
Regular, predictable attendance and ability to work outside standard business hours as needed

Benefits

Comp & perks

Group medical, dental, and vision insurance plans
100% of monthly premiums covered for individual employees
401k Plan with employer matching
120 hours of PTO annually
10 paid holidays per year
Fully remote work arrangement
Professional participation in industry conferences and working groups