FiveBy Solutions

Risk

• Own the performance, health, and growth of FiveBy's fraud and trust and safety portfolio
• Maintain executive client confidence, delivery quality, people leadership, account health, portfolio growth, practice methods, and renewal readiness
• Guide service priorities and capacity and provide strategic and conceptual analytical frameworks to delivery teams
• Earn renewals through strong execution and clear client value
• Map client stakeholders, uncover new needs, and partner with sales on expansion work
• Join sales calls and client pitches as the fraud and trust and safety subject-matter expert
• Contribute expertise to solution design, proposals, statements of work, and executive presentations
• Attend and speak at industry conferences, participate in working groups, and maintain a senior practitioner network
• Own senior delivery relationships and executive client confidence across the portfolio
• Set engagement strategy, priorities, staffing, and material changes with client leaders and program managers
• Surface delivery, margin, capacity, and renewal risks early
• Lead major client escalations and crises
• Set quality standards and approve client-facing work before release
• Provide oversight and guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation
• Contribute to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions
• Manage, coach, and develop Client Leads and Principal Consultants
• Build high-performing teams, address performance concerns, retain key employees, and develop future leaders
• Define and improve service offerings, delivery methods, staffing criteria, quality controls, and reusable tools
• Turn engagement lessons into intellectual property such as playbooks, investigation methods, and detection frameworks
• Represent the practice in leadership discussions and contribute to company strategy, capability planning, and resource and investment decisions

Explore Director of Fraud, Trust and Safety at FiveBy Solutions. Review requirements and application details.

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Director of Fraud, Trust and Safety