Client Success Manager

FIXD Automotive, Inc.

. Own the relationship with each customer from onboarding and ongoing support to account expansion .

Posted 10/20/2026full-timeAtlanta • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, onboarding, and ongoing support, ensuring clients derive continuous value from the AppraisalPRO system. Strong ability to communicate effectively and build trust with key decision-makers in the Franchise Dealership industry.

Highest-signal resume keywords

Customer Relationship ManagementOnboarding and TrainingTechnical Issue ResolutionInterpersonal SkillsFranchise Dealership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Interpersonal SkillsStrong CommunicationMultitaskingPrioritizationCustomer Service Passion

Tools & Technologies

AppraisalPRO

Industry Keywords

Franchise Dealership

About the role

Key responsibilities & impact

Own the relationship with each customer from onboarding and ongoing support to account expansion
Onboard dealership customers to AppraisalPRO and conduct initial training
Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve issues
Proactively provide support by actively monitoring product usage to identify red flags
Influence and build rapport with key decision-makers to become their trusted advisor
Secure referrals to other potential dealership customers from existing customers
Present recommendations on platform and user experience improvements to Product and Engineering teams
Ensure clients in the portfolio continuously find value in the AppraisalPRO system

Requirements

What you’ll need

The ability to quickly build relationships and trust
Excellent interpersonal skills
Strong communicator who can present and write well, extremely responsive
Ability to multitask and prioritize
Passion for providing top-notch customer service
Experience in the Franchise Dealership industry (Plus)

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision) for you and your family
401k - 5% match
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Free Food & Snacks