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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Key Account Management, customer onboarding, and training within the business aviation sector, while effectively utilizing FL3XX software to enhance customer adoption and satisfaction.
Highest-signal resume keywords
Key Account ManagementCustomer OnboardingFL3XX Software ProficiencyProject ManagementBusiness Aviation Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
FL3XX SoftwareCustomer TrainingImplementationTroubleshootingAccount Management
Soft Skills
Strong Communication SkillsSelf-ConfidenceMultitaskingOrganizational SkillsFlexibility
Industry Keywords
Business AviationPart 135Part 91Charter OperatorsCrew Management
About the role
Key responsibilities & impact- Learn FL3XX software, including its functionality, features, and troubleshooting user issues
- Learn FL3XX company culture, processes, workflows, and responsibilities
- Take ownership of smaller accounts under Head of Customer Success guidance
- Build relationships with accounts and ensure customer problems are resolved
- Increase customer adoption of FL3XX offerings and features
- Serve as Key Account Manager for a book of accounts
- Direct customer requests and issues to the appropriate channel
- Onboard new accounts under the direction of the Head of Customer Success
- Work toward a personal-interest project, such as improving training materials, designing a request tracking system, or hosting user seminars
Requirements
What you’ll need- Track record of comfortability around new technologies and ability to learn new software quickly
- Start-up experience is a plus
- Experience in business aviation, preferably with Part 135 charter operators, Part 91 management or flight departments, operations, crew management, or charter sales
- Ability to approach customer issues in a structured and calculated manner
- Ability to contribute across key account management, implementation/onboarding, and customer training
- Strong written and verbal communication skills
- Self-confident and unafraid of making mistakes
- Ability to approach new challenges with strength and flexibility
- Excellent multitasking and project management skills
- Well-organized with ability to prioritize
Benefits
Comp & perks- A smart, fun, international, and motivated team to work with
- The opportunity to work with an industry-leading platform that powers business aviation operations worldwide
- An opportunity to take part in fairs and conferences
- Strong focus on your personal and professional development, with access to the latest tools and technologies
- Flexible working arrangement
- Remote position with lots of flexibility
- Supportive team and innovative, fast-paced work environment