FL3XX

Customer Success Manager

• Learn FL3XX software, including its functionality, features, and troubleshooting user issues
• Learn FL3XX company culture, processes, workflows, and responsibilities
• Take ownership of smaller accounts under Head of Customer Success guidance
• Build relationships with accounts and ensure customer problems are resolved
• Increase customer adoption of FL3XX offerings and features
• Serve as Key Account Manager for a book of accounts
• Direct customer requests and issues to the appropriate channel
• Onboard new accounts under the direction of the Head of Customer Success
• Work toward a personal-interest project, such as improving training materials, designing a request tracking system, or hosting user seminars

Customer Success Executive