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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading onboarding and rollout processes for B2B SaaS solutions, with a focus on customer adoption, retention, and relationship management within dealership environments. Proficient in managing timelines, integrations, and training while translating customer feedback into actionable product insights.
Highest-signal resume keywords
Customer-Facing Role ExperienceOnboarding Process ManagementCRM Hygiene and Account PlanningDealer Tech Ecosystem KnowledgeStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding ManagementCustomer Adoption StrategiesRetention StrategiesData MappingTroubleshootingIntegration CoordinationQBRsTraining DevelopmentProcess ImprovementAccount Management
Soft Skills
Clear CommunicationOrganizational SkillsRelationship BuildingHigh OwnershipFollow-Through
Tools & Technologies
DMSCRMSchedulersCall TrackingBDC Workflows
Industry Keywords
B2B SaaSDealershipsMulti-Rooftop RolloutsCustomer OutcomesFast-Moving Environment
About the role
Key responsibilities & impact- Lead onboarding and rollout from kickoff to go-live across individual dealerships and dealership groups
- Own timelines, integrations, training, and launch day
- Drive daily adoption and measurable customer outcomes
- Build relationships with dealership leaders, including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers
- Run weekly check-ins, launch reviews, and quarterly business reviews
- Manage escalations by triaging issues and partnering with product and engineering
- Execute and improve onboarding, training, renewal, and support processes
- Own retention and growth, including multi-rooftop rollouts, new use cases, and increased volume
- Translate dealership feedback into product feedback and help shape future products
Requirements
What you’ll need- Must live in Texas
- Experience owning a book of business and driving adoption/retention in a fast-moving environment
- Experience in a customer-facing role at an early-stage B2B SaaS company
- Clear, confident, and organized communication with dealers
- Strong at leading calls, training teams, and writing clean follow-ups
- Strong CRM hygiene, notes, tasks, and consistent account plans
- Ability to follow process diligently and run a tight ship
- Ability to build genuine customer relationships and care about customer outcomes
- High ownership and relentless follow-through
- Interest in joining a company at its earliest stage
- Experience with dealer tech ecosystems (DMS/CRM/schedulers, call tracking, BDC workflows) preferred
- Experience scaling onboarding across multi-rooftop groups preferred
- Comfort with light technical coordination, including integrations, data mapping, and troubleshooting, preferred
- Experience with QBRs tied to dealership KPIs preferred
Benefits
Comp & perks- Equity
- Full benefits including medical, dental, and vision
- Flexible PTO
- A small, high-trust, fast-moving team that has a genuinely good time building something real