Customer Success Manager

Flai

. Lead customer onboarding and rollout from kickoff to go-live across individual dealerships and dealership groups .

Posted 10/5/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $85,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding, retention, and driving product adoption within the B2B SaaS environment. Proven ability to build relationships with dealership leaders and manage customer metrics effectively.

Highest-signal resume keywords

Customer OnboardingProduct AdoptionCRM HygieneRelationship BuildingQBR Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data MappingIntegrationsTroubleshootingTrainingProcess Improvement

Soft Skills

Clear CommunicationOrganizational SkillsHigh OwnershipRelentless Follow-Through

Tools & Technologies

DMSCRMSchedulersCall TrackingBDC Workflows

Industry Keywords

B2B SaaSDealershipCustomer MetricsMulti-Rooftop RolloutsKPI Management

About the role

Key responsibilities & impact

Lead customer onboarding and rollout from kickoff to go-live across individual dealerships and dealership groups
Own timelines, integrations, training, and launch day
Drive daily product adoption and measurable outcomes including missed-call capture, appointment set rate, response time, show rate, and retention
Build relationships with dealership leaders including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers
Run weekly check-ins, launch reviews, and QBRs
Maintain accountability for customer metrics and next steps
Triage escalations and work with product and engineering to resolve issues
Execute and improve onboarding, training, renewal, and support processes
Own retention and growth, including multi-rooftop rollouts, new use cases, and increased volume
Translate dealership feedback into product feedback, identify patterns, and help shape future products

Requirements

What you’ll need

Must live in Florida
Regular travel to customer dealerships across Florida
Experience owning a book of business and driving adoption/retention in a fast-moving environment
Experience in a customer-facing role at an early-stage B2B SaaS company
Clear, confident, and organized communication with dealers
Strong at leading calls, training teams, and writing clean follow-ups
Strong CRM hygiene, notes, tasks, and consistent account plans
Ability to follow process diligently and run a tight ship
Ability to build genuine customer relationships and focus on customer outcomes
High ownership and relentless follow-through
Willingness to work at an early-stage company within an evolving process
Experience with dealer tech ecosystems such as DMS/CRM/schedulers, call tracking, and BDC workflows (nice to have)
Experience scaling onboarding across multi-rooftop groups (nice to have)
Comfort with light technical coordination, integrations, data mapping, and troubleshooting (nice to have)
Experience with QBRs tied to dealership KPIs such as RO count, appointments, CSI, and retention (nice to have)

Benefits

Comp & perks

Equity
Full benefits including medical, dental, and vision
Flexible PTO
A small, high-trust, fast-moving team that has a genuinely good time building something real