Implementation Manager

Flai

. Own implementation launches end to end, from kickoff through hand-off, across single rooftops and multi-store groups .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in launching software solutions in dealership environments, with a strong focus on service-side tools and effective training methodologies. Proven ability to manage multiple implementations, ensuring timely adoption and successful outcomes.

Highest-signal resume keywords

Software Launching ExperienceService Department KnowledgeData Mapping and ConfigurationTraining and Communication SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

DMSScheduler ToolsService Lane ToolsData MappingConfigurationTroubleshootingImplementation PlanningWorkflow OptimizationIntegration ManagementPerformance Tracking

Soft Skills

Strong CommunicationHigh OwnershipAdaptabilityStakeholder CoordinationTraining Ability

Industry Keywords

Dealership OperationsService AdvisorsBDC AgentsFixed Ops DirectorsOEM RolloutsImplementation PlaybookCustomer SuccessGo-LivesPost-Launch Tune-UpsAppointment Workflows

About the role

Key responsibilities & impact

Own implementation launches end to end, from kickoff through hand-off, across single rooftops and multi-store groups
Travel to dealerships for go-lives, training and post-launch tune-ups
Coordinate DMS and scheduler connections, phone systems and data mapping; troubleshoot with engineering
Configure dealership hours, menus, op codes, routing rules and appointment workflows
Train service advisors, BDC agents, service managers and fixed ops directors for product adoption
Own time-to-live, early adoption and first-30-day results
Hand off healthy live accounts to Customer Success with notes, open items and baseline results
Plan and run phased dealer-group and OEM rollouts while coordinating stakeholders and multiple launches
Follow and improve the implementation playbook
Provide dealership feedback to the product team on integration gaps, workflow edge cases and recurring requests
Work directly with the founding team

Requirements

What you’ll need

3+ years launching software in dealerships, ideally service-side: schedulers, DMS, or service lane tools
Knowledge of how a service department runs, from appointment to write-up to repair order, and ability to speak advisors’ language
Comfortable traveling more than 50% of the time, often on short notice, to dealerships across the U.S.
Comfort with integrations, data mapping, configuration and troubleshooting, and ability to work productively with engineers
Ability to keep timelines tight, track every open item and manage several launches at once
Strong training and communication skills
High ownership of launches through adoption and results
Interest in joining an early-stage, evolving company
Required application materials include LinkedIn profile and resume

Benefits

Comp & perks

Equity
Travel expenses covered
Full benefits including medical, dental and vision
Flexible PTO
A small, high-trust, fast-moving team that has a good time building something real