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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT onboarding and offboarding processes, identity and access management, and device fleet management across multiple operating systems. Proficient in troubleshooting IT issues and improving internal systems while providing exceptional front-line support.
Highest-signal resume keywords
Identity And Access ManagementMDM ToolsMicrosoft EnvironmentsTroubleshootingBilingual Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account CreationEquipment SetupAccess RequestsPermission ReviewsAutomation BuildingSSOMFARBACLeast PrivilegeDevice Fleet Management
Soft Skills
Proactive AttitudeService-Oriented MindsetMethodical Approach
Tools & Technologies
WindowsMacLinuxOfficeEntra IDIntune
Certifications & Qualifications
Internship Agreement Eligibility
Industry Keywords
IT SupportTechnical OperationsInternal Systems Improvement
Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Run IT onboarding and offboarding for new employees, including account creation and equipment setup
- Manage the device fleet across Windows, Mac, and Linux using MDM tools
- Handle identity and access management tasks, including access requests and permission reviews
- Build and maintain automations for recurring IT tasks and processes
- Provide front-line IT support and troubleshoot issues for employees
- Work closely with the Tech team and report to the CISO
- Support secure, efficient, and uninterrupted internal technical operations
Requirements
What you’ll need- Familiarity with Microsoft environments, including Office, Entra ID, and Intune
- Troubleshooting mindset and methodical approach to IT issues
- Exposure to identity and access management concepts, including SSO, MFA, RBAC, and least privilege
- Some experience with or interest in MDM tools
- Proactive, service-oriented attitude
- Genuine interest in improving internal systems as a product
- Professional proficiency in both English and Spanish
- Internship agreement eligibility
Benefits
Comp & perks- Competitive stipend through an internship agreement
- Flexible working hours
- Hybrid work options
- Paid day off on your birthday
- Weekly fresh fruit, coffee, and tea
- Optional Friday happy hours after all-hands meetings
- Team-building events
- Digital canteen subsidised at 50%
