Director of Operations

Flare

. Expand Flare’s infrastructure to support growth objectives as the company scales .

Posted 9/29/2026full-timeRemote • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in operations consulting and management, particularly within SaaS and cybersecurity organizations. Proficient in cross-functional project management, performance measurement, and process improvement to support organizational growth and efficiency.

Highest-signal resume keywords

10+ Years Of Experience In Operations ConsultingCross-Functional Project ManagementSaaS ExperienceCybersecurity ExperienceBilingual (French/English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MeasurementProcess ImprovementProject TrackingChange ManagementBudgetingForecastingData AnalysisAutomated Solutions DevelopmentOperational Standards EstablishmentTeam Building

Soft Skills

Exceptional Communication SkillsInterpersonal SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Shared Dashboard CreationPlatform AnalyticsReporting ToolsContract Management Tools

Industry Keywords

SaaSCybersecurityStart UpScale UpOperational Performance

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Expand Flare’s infrastructure to support growth objectives as the company scales
Design and execute strategic cross-functional initiatives that enable scaling while enforcing Flare’s culture
Build a shared services function and act as an internal trusted consultant alongside the COO
Centralize measurement and management of operational performance
Work with department leads to establish baseline measures
Create a shared dashboard to monitor performance
Identify and implement continuous improvements across processes
Incorporate best practices and scale shared capabilities such as reporting, platform analytics, project tracking, change management, and procurement
Identify changing needs and departmental gaps addressable by shared services
Facilitate annual forecasting and budgeting with Finance
Build a team of shared, contract, and full-time members to execute operations initiatives
Become familiar with Flare’s platform, datasets, and customer use cases
Review process and policy documentation and establish operating standards and routines
Analyze operating performance metrics and projects, recommend prioritization, and develop execution plans
Standardize project execution across Flare
Lead project coordination and delivery
Facilitate daily operating tasks and departmental requests
Own recurring internal and external reports
Create a toolset to evaluate future strategic opportunities
Support global teams outside normal business hours as needed

Requirements

What you’ll need

10+ years of experience in operations consulting or management roles
Experience within SaaS organizations
Prior experience within cybersecurity organizations is preferred
Prior experience with start up / scale up organizations is preferred
Exceptional written and verbal communication and interpersonal skills across multiple audience levels, from individual contributor to executive
Demonstrated proficiency in cross-functional project management
Experience integrating systems and developing automated and agentic solutions to drive efficiency and coordination
Excellent problem-solving skills with the ability to navigate complex technical issues and provide effective solutions
Strong organizational skills with the ability to manage multiple projects, prioritize tasks effectively, and drive issues to resolution
Bilingual (French/English) is an asset

Benefits

Comp & perks

Competitive salary
Bonus structure
Stock options
Health coverage/insurance
Flexible, work from anywhere
Flexible time off
Fun company events; “Flamping”, curling, rock climbing and many others
Personal and professional growth opportunities
Work with an inspiring and award-winning team