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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and systems administration, with a strong focus on identity and device management, onboarding processes, and scripting for automation. Proficient in managing user access and collaborating with security teams to implement controls.
Highest-signal resume keywords
Systems AdministrationIdentity ManagementScripting SkillsMacOS SupportFluency in French and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems AdministrationIdentity ManagementScripting SkillsMacOS SupportWindows SupportLinux SupportEmployee OnboardingAccess ManagementDocumentation CreationSoftware License Management
Soft Skills
Clear Written Communication
Tools & Technologies
JumpCloudOktaJamfKandjiIntuneGoogle WorkspaceMicrosoft 365SlackAI ToolsIT Service Management Tools
Industry Keywords
CybersecuritySOC 2ISO 27001
Tech Stack
Tools & technologiesChefJamfLinuxMacOSPythonTypeScript
About the role
Key responsibilities & impact- Provide day-to-day IT support to Flarians in North America and Europe
- Administer identity, device, and productivity systems, including accounts, access, groups, policies, and device configurations
- Provision, configure, and replace laptops
- Manage employee onboarding and offboarding to ensure new Flarians are ready on their first day and access is removed on their last day
- Manage software licenses
- Handle requests through the Slack-based ticketing system
- Document recurring tasks and fixes
- Script and automate repetitive tasks
- Work with the AI Ops team on an AI agent that responds to common requests
- Implement access and device controls defined with the Security team
- Report to the Chief Information Security Officer (CISO) and collaborate with the AI Ops team
- Take ownership of and centralize IT support and administration within the new dedicated function
Requirements
What you’ll need- Hands-on experience as a systems administrator or IT support specialist working with end users
- Experience administering JumpCloud or a comparable identity and device management platform, such as Okta, Jamf, Kandji, or Intune
- Experience administering Google Workspace
- Strong macOS support skills, along with solid knowledge of Windows and Linux
- Experience managing employee onboarding and offboarding, including access removal
- Scripting skills for administrative tasks using Bash, Python, or PowerShell
- Clear written communication skills, particularly for creating documentation intended for non-technical colleagues
- Nice to have: experience with cybersecurity, ticketing or IT service management tools, support automation or AI tools, Microsoft 365 administration, or a SOC 2 / ISO 27001 environment
- Fluency in French and English is essential for effective collaboration
- Working hours must overlap with part of the European business day
Benefits
Comp & perks- Competitive salary
- Annual bonus program
- Stock options
- Comprehensive benefits package, including health, dental, vision, and life insurance
- Flexible paid time off
- Fun company events, such as our annual Flamping event
