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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and systems administration, with a strong focus on identity and device management, onboarding and offboarding processes, and scripting for automation. Proficient in managing software licenses and collaborating with security teams to ensure compliance and effective access controls.
Highest-signal resume keywords
Systems AdministrationIdentity Management (JumpCloud, Okta, Jamf, Kandji, Intune)Google Workspace AdministrationScripting Skills (Bash, Python, PowerShell)Fluency in French and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportOnboarding and OffboardingDevice ConfigurationSoftware License ManagementMacOS SupportWindows SupportLinux SupportAccess ControlAutomationDocumentation
Soft Skills
Clear Written Communication
Tools & Technologies
SlackAI Ops ToolsTicketing SystemsMicrosoft 365 Administration
Industry Keywords
CybersecuritySOC 2ISO 27001
Tech Stack
Tools & technologiesCyber SecurityITSMJamfLinuxMacOSPython
About the role
Key responsibilities & impact- Provide day-to-day IT support to Flarians in North America and Europe
- Administer identity, device and productivity systems, including accounts, access, groups, policies and device configuration
- Provision, configure and replace laptops
- Run onboarding and offboarding, ensuring new employees are ready on day one and access is removed on their last day
- Manage software licences
- Handle requests through the Slack-based ticketing system
- Document recurring tasks and fixes so employees can self-serve
- Script and automate repetitive tasks
- Work with the AI Ops team on an AI agent that answers common requests
- Apply access and device controls defined with the Security team
- Take over IT support and administration, document current processes, and automate recurring work
- Report to the CISO and collaborate with the AI Ops team
Requirements
What you’ll need- Hands-on experience as a systems administrator or IT support specialist, supporting end users directly
- Experience administering JumpCloud or a comparable identity and device management platform (e.g. Okta, Jamf, Kandji, Intune)
- Google Workspace administration experience
- Strong macOS support skills, and working knowledge of Windows and Linux
- Experience with onboarding and offboarding, including access removal
- Scripting skills for administration tasks (Bash, Python or PowerShell)
- Clear written communication, including documentation for non-technical colleagues
- Nice to have: cybersecurity experience, ticketing or IT service management tools, support automation or AI tools, Microsoft 365 administration, or a SOC 2 / ISO 27001 environment
- Fluency in French and English
- Ability to work remotely with occasional visits to the Montreal office
- Ability to cover part of the European business day
Benefits
Comp & perks- Competitive salary
- Annual bonus plan
- Stock options
- Complete benefits program (health, dental, vision, and life insurance coverage)
- Flexible paid time off
- Fun company events, such as our annual Flamping
- Remote work with occasional visits to the Montreal office