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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support through digital channels, with a strong understanding of corporate travel, OBT and GDS systems, and hotel booking platforms. Proficient in Microsoft Office and equipped with strategic communication skills to enhance customer interactions.
Highest-signal resume keywords
Customer Support ExperienceProficiency In Microsoft OfficeKnowledge Of OBT And GDS SystemsExperience With Corporate TravelFluency In English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCorporate Travel ManagementOBT KnowledgeGDS KnowledgeHotel Booking PlatformsCar Rental Systems
Soft Skills
ResilienceProactivitySelf-ManagementStrategic Communication
Tools & Technologies
FlashcareTwilioHubSpot
Industry Keywords
TourismHospitalityBusiness Administration
About the role
Key responsibilities & impact- Provide customer support through Flashcare, Twilio, HubSpot, chat, and email, ensuring efficient and personalized service
- Quote, book, issue, and reissue domestic and international travel services
Requirements
What you’ll need- Currently pursuing a technical or undergraduate degree in Tourism, Hospitality, Business Administration, or a related field
- Experience providing customer support through digital channels
- Proficiency in Microsoft Office
- Experience with corporate travel
- Knowledge of OBT and GDS systems
- Knowledge of car rental and airline systems
- Knowledge of hotel booking platforms
- Resilience, proactivity, self-management, and strategic communication skills
- Fluency in English is a plus
Benefits
Comp & perks- Flash Card with flexible benefits for food, meals, mobility, health, education, culture, and well-being
- Health insurance
- Dental insurance
- Life insurance
- Public transportation allowance
- Home office allowance
- Childcare assistance
- Extended maternity and paternity leave
- TotalPass
- OnHappy
- Pet benefits partnership with Guapeco
- C4life, providing legal, emotional, social, and financial assistance, as well as pet support
- +Família by Avus, offering support and benefits for different stages of life
- Partnership with SESC
- Profit-sharing and results-based bonus
- Birthday day off
- Autonomy to create, test, and transform ideas into real solutions
- Accelerated learning
- A creative, technology-driven environment