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Flash

Junior Customer Experience Analyst

Flash

. Assist the company’s customers through designated channels (phone, email, or chat), according to the team’s needs and routing procedures .

Posted 10/23/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and HR processes, with a strong focus on enhancing customer experience and collaborating across departments to resolve issues effectively. Proficient in using CRM systems like HubSpot and knowledgeable in labor legislation and timesheet management.

Highest-signal resume keywords
Customer SupportHR ProcessesPayroll AdministrationCRM (HubSpot)Labor Legislation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Feedback GatheringTimesheet ManagementWorking-Hours TrackingIssue ResolutionData Entry
Soft Skills
Courteous CommunicationCollaborationProblem-SolvingProcess Improvement
Tools & Technologies
CRMCustomer Support Tools
Industry Keywords
Personnel AdministrationLabor Processes

About the role

Key responsibilities & impact
  • Assist the company’s customers through designated channels (phone, email, or chat), according to the team’s needs and routing procedures
  • Support an excellent customer experience by treating everyone courteously and promoting the company’s values
  • Gather customer feedback, identify key pain points, and share insights with the Continuous Improvement team
  • Accurately enter the required information into the company’s CRM (HubSpot)
  • Perform searches and consultations using customer support tools
  • Understand the underlying nature of customer requests, collaborating with other departments when appropriate and advancing issue resolution
  • Recommend improvements to the team’s processes

Requirements

What you’ll need
  • Previous experience with HR or Payroll/Personnel Administration processes
  • Knowledge of timesheets, working-hours tracking, and labor legislation
  • Experience assisting customers with questions related to labor processes or personnel administration

Benefits

Comp & perks
  • Flash Card (the beloved pink card!) with flexible benefits for food, meals, mobility, healthcare, education, culture, and well-being
  • Medical insurance
  • Dental insurance
  • Life insurance
  • Transportation allowance
  • Home office allowance
  • Childcare assistance
  • Extended maternity and paternity leave
  • TotalPass membership to support physical and mental well-being
  • OnHappy benefits to make travel even more special
  • Pet benefits partnership with Guapeco
  • C4life, offering legal, emotional, social, and financial assistance, as well as pet support
  • +Família by Avus, with support and benefits for different stages of life
  • Partnership with SESC
  • Profit-sharing program
  • Birthday day off
  • Creative, technology-driven environment
  • Autonomy to create, test, and turn ideas into real solutions
  • Accelerated learning
  • Sense of belonging and collaborative work
  • Purpose-driven culture